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Housing Team Lead

2 months ago

Brisbane, Queensland, Australia Aboriginal & Torres Strait Islander Community Heal Full time
About the Role

The Housing Team Lead will be responsible for leading a small team across the Brisbane and Logan region to deliver supported accommodation and improve the wellbeing of residents.

Specifically, the Housing Team will collectively support individuals and families in partnership to empower and build their agency to make effective change and overcome their identified housing and wellbeing needs.

Key Responsibilities
  • Lead and meet program performance as per monthly and quarterly dashboard system.
  • Lead the implementation of staff supports that maintain adherence to the program Model of Care, Human Service Practice Framework, and enhancing staff role clarity.
  • Lead the implementation of management operational processes and non-negotiable tasks.
  • Lead the development of a responsive client 'customer service' culture in the team.
  • Lead the quality of case managed supports to individuals and families through a team of supported youth staff.
  • Cultivating productive working relationships at all levels.
Requirements
  • Covid-19 Requirement: Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.
  • Required: Bachelor qualification in Social Work/Human Services/Psychology/Sociology/Criminology/Counselling or relevant field.
  • and/or five (5) years' experience in relevant human service field e.g. Child Protection, Family Support, Youth Support, Youth Justice, Disability, Housing, Domestic Violence.
  • Plus Minimum three (3) years' experience in a practitioner or front line position in similar field.
  • Ability to work in a performance driven environment and meet month-to-month program targets.
  • Demonstrated experience in overseeing and coordinating case management processes and procedures.
  • Ability to lead, guide and manage people including the implementation of cultural change and change management opportunities.
  • Experience with case management for high risk or crisis clients.
  • Demonstrated knowledge and understanding of the factors contributing to young people disconnecting from family and community or disengaging from education, training and/or employment.
  • Knowledge of the supports available to young people in the areas of substance misuse, mental health, education, employment and housing.
  • Flexibility in service provision that include on call after hours to support high risk management for youth justice and child safety, as well as creating innovative practices.
  • Ability to provide complex case management and to support staff in providing risk management to families and individuals.
  • Ability to support and manage a continuous improvement model to further improve the service model and practice application of front-line staff.
  • Decisive listening, influencing and persuasive skills.
  • Ability to utilise participative management practices and adopt a supportive, stimulating management style to achieve real and tangible quality outcomes for clients.
  • A willingness to travel across the ATSICHS Brisbane and Logan region of services and work across different sites.
  • Working with Children's Card (Blue Card) Preferred Experience with Power BI or similar dashboard target system.