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Housing Team Lead

2 months ago

Brisbane, Queensland, Australia ATSICHS Brisbane Full time
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community-owned health and human services organization dedicated to delivering tailored health and wellbeing solutions to Aboriginal and Torres Strait Islander people in greater Brisbane and Logan.

We pride ourselves on providing culturally responsive health and human services, empowering our people and community to create a thriving future and lasting legacy.

As a member of the Institute for Urban Indigenous Health (IUIH), we are committed to advancing the health and wellbeing of our community.

About the Role

The Housing Team Lead will oversee a small team across the Brisbane and Logan region, responsible for delivering supported accommodation and improving the wellbeing of residents.

The team will work collaboratively with individuals and families to empower and build their agency, addressing identified housing and wellbeing needs.

Key Responsibilities
  • Lead and meet program performance targets as per monthly and quarterly dashboard systems.
  • Implement staff supports that maintain adherence to the program Model of Care, Human Service Practice Framework, and enhance staff role clarity.
  • Develop and implement management operational processes and non-negotiable tasks.
  • Establish a responsive client 'customer service' culture within the team.
  • Ensure the quality of case managed supports to individuals and families through a team of supported youth staff.
  • Cultivate productive working relationships at all levels.
Culture and Benefits

We offer a dynamic and supportive work environment that fosters personal and professional growth.

As a valued member of our team, you will enjoy:

  • A permanent full-time position.
  • A starting annual salary of $98,500 (dependent on qualifications and experience).
  • 11.5% Super + Not for Profit Salary Packaging (increasing your take-home pay).
Requirements

To be successful in this role, you will require:

  • A Bachelor qualification in Social Work/Human Services/Psychology/Sociology/Criminology/Counselling or relevant field.
  • Five (5) years' experience in a relevant human service field, such as Child Protection, Family Support, Youth Support, Youth Justice, Disability, Housing, or Domestic Violence.
  • Minimum three (3) years' experience in a practitioner or front-line position in a similar field.
  • Ability to work in a performance-driven environment and meet month-to-month program targets.
  • Demonstrated experience in overseeing and coordinating case management processes and procedures.
  • Ability to lead, guide, and manage people, including implementing cultural change and change management opportunities.
  • Experience with case management for high-risk or crisis clients.
  • Demonstrated knowledge and understanding of the factors contributing to young people disconnecting from family and community or disengaging from education, training, and/or employment.
  • Knowledge of the supports available to young people in the areas of substance misuse, mental health, education, employment, and housing.
  • Flexibility in service provision, including on-call after-hours support for high-risk management.
  • Ability to provide complex case management and support staff in providing risk management to families and individuals.
  • Ability to support and manage a continuous improvement model to further improve the service model and practice application of front-line staff.
  • Decisive listening, influencing, and persuasive skills.
  • Ability to utilize participative management practices and adopt a supportive, stimulating management style to achieve real and tangible quality outcomes for clients.
  • A willingness to travel across the ATSICHS Brisbane and Logan region of services and work across different sites.
  • Working with Children's Card (Blue Card).
Preferred Qualifications

Experience with PowerBI or similar dashboard target systems is highly desirable.