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Housing Team Lead

2 months ago

Brisbane, Queensland, Australia ATSICHS Brisbane Full time
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community-owned health and human services organisation dedicated to delivering culturally responsive services to Aboriginal and Torres Strait Islander people in greater Brisbane and Logan.

About the Role

The Housing Team Leader will be responsible for leading a small team across the Brisbane and Logan region to deliver supported accommodation and improve the wellbeing of residents. This involves working in partnership with individuals and families to empower and build their agency to make effective change and overcome their identified housing and wellbeing needs.

Key Responsibilities
  • Lead and meet program performance as per monthly and quarterly dashboard system.
  • Implement staff supports that maintain adherence to the program Model of Care, Human Service Practice Framework, and enhance staff role clarity.
  • Develop and implement management operational processes and non-negotiable tasks.
  • Cultivate a responsive client 'customer service' culture in the team.
  • Lead the quality of case managed supports to individuals and families through a team of supported youth staff.
  • Cultivate productive working relationships at all levels.
Culture and Benefits

Enjoy working in an organisation that makes a difference in the community. Join our friendly and cooperative team that will help you grow personally and professionally.

  • Permanent full-time position.
  • Starting annual salary of $98,500 (depending on qualifications and experience).
  • 11.5% Super + Not for Profit Salary Packaging (Increases your take-home pay).
Requirements
  • Bachelor qualification in Social Work/Human Services/Psychology/Sociology/Criminology/Counselling or relevant field.
  • Five (5) years' experience in a relevant human service field, e.g. Child Protection, Family Support, Youth Support, Youth Justice, Disability, Housing, Domestic Violence.
  • Minimum three (3) years' experience in a practitioner or front-line position in a similar field.
  • Ability to work in a performance-driven environment and meet month-to-month program targets.
  • Demonstrated experience in overseeing and coordinating case management processes and procedures.
  • Ability to lead, guide, and manage people, including the implementation of cultural change and change management opportunities.
  • Experience with case management for high-risk or crisis clients.
  • Demonstrated knowledge and understanding of the factors contributing to young people disconnecting from family and community or disengaging from education, training, and/or employment.
  • Knowledge of the supports available to young people in the areas of substance misuse, mental health, education, employment, and housing.
  • Flexibility in service provision, including on-call after hours to support high-risk management for youth justice and child safety, as well as creating innovative practices.
  • Ability to provide complex case management and support staff in providing risk management to families and individuals.
  • Ability to support and manage a continuous improvement model to further improve the service model and practice application of front-line staff.
  • Decisive listening, influencing, and persuasive skills.
  • Ability to utilise participative management practices and adopt a supportive, stimulating management style to achieve real and tangible quality outcomes for clients.
  • A willingness to travel across the ATSICHS Brisbane and Logan region of services and work across different sites.
  • Working with Children's Card (Blue Card).
Preferred Qualifications
  • Experience with PowerBI or similar dashboard target system.