Retail Experience Specialist

3 days ago


Brisbane, Queensland, Australia Aesop Full time

About Aesop

We are a global retail organisation dedicated to providing exceptional customer experiences. For over 35 years, we have carefully cultivated an inspiring and inclusive environment that supports our employees' growth and aspirations.

Our approach to skincare involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that stir the senses. We aim to strike a balance between people, planet, and profit, actively reducing our footprint on the planet while building a more sustainable society.

We are seeking a Retail Experience Specialist to join our Brisbane store team across Festive Season 2024. As a key member of our team, you will embody our desire to engage, listen, and guide customers to products that meet their needs.

Key Responsibilities:

  • Welcoming customers into our stores and delivering exceptional customer experiences through intentional interactions
  • Suggesting products that address customers' needs and preferences
  • Supporting store teams to meet the needs of our diverse customer base
  • Processing sales and maintaining stock levels to ensure optimal product presentation

What's in it for You?

  • A generous employee discount
  • A two-day comprehensive training session to equip you with the skills needed to succeed in this role
  • A kind and considered workplace culture that values diversity, inclusion, and belonging
  • Bonus opportunities based on personal and business performance

Requirements:

  • The ability to communicate with warmth, curiosity, and sincerity
  • Prior experience in customer-facing roles or environments is preferred but not necessary
  • An interest in learning product knowledge and staying up-to-date with industry trends
  • Flexible availability throughout October-February, including late-night and weekend trading hours

Estimated Salary: $50,000 - $60,000 per annum, depending on experience and qualifications. This role operates on an on-site working pattern, and we are seeking candidates who are passionate about retail and committed to delivering exceptional customer experiences.



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