Customer Support Specialist

3 weeks ago

Brisbane, Queensland, Australia Weploy Full time

Weploy is committed to making a positive impact on our members' lives by providing exceptional customer experiences.

The estimated salary for this role is $65,000 per annum.

Job Description:

We're seeking a skilled and compassionate Call Centre Consultant to join our team as a Customer Support Specialist.

Your Key Responsibilities:

  • Answer inbound calls from existing and potential insurance members, handling queries and resolving issues in a professional and empathetic manner.
  • Apply empathy, active listening, and problem-solving skills to deal with sensitive calls and vulnerable members.
  • Process membership applications, claims requests, and inquiries efficiently and accurately.
  • Provide tailored solutions to member queries, ensuring high levels of customer satisfaction.
  • Maintain accurate records and documentation, adhering to compliance standards.

Required Skills and Qualifications:

  • A minimum of 6-12 months recent Contact Centre experience, preferably in the insurance industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
  • A positive can-do attitude, passion for delivering exceptional customer experiences, and a commitment to customers and your role.
  • Exceptional problem-solving skills, comfortable thinking on your feet, and ability to empathise with vulnerable members.

Benefits:

  • A hybrid working arrangement, offering flexibility and work-life balance.
  • A full-time schedule with 37.5 hours per week, Monday to Friday, across 8am-7pm.
  • Opportunities for growth and development within a supportive and diverse team environment.

What We Offer:

At Weploy, we value our employees' contributions and offer a range of benefits to support their well-being and success. Our comprehensive training program will equip you with the skills and knowledge needed to excel in your role.

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