Customer Experience Manager

1 day ago

Blacktown, New South Wales, Australia Mercure Full time
Job Description

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

  • Main Responsibilities:
  • Assist and oversee the day-to-day operations of the hotel team
  • Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
  • Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests.
  • Respond to and coordinate emergency situations.

About You

  • Able to work in a fast-paced environment with a focus on delivering exceptional customer experiences
  • Relevant experience in the hotel industry with strong knowledge of hospitality principles
  • Ability to navigate through change and provide quick thinking solutions should problems arise
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal
  • Affable personality and excellent problem-solving skills
  • Availability to work a rotating roster including mornings, evenings and weekends

What We Offer

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed
  • A competitive salary of $AUD 60,000 - 80,000 per annum
  • Western Sydney location with parking available

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