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Data Center Infrastructure Specialist

1 month ago

Sydney, New South Wales, Australia Microsoft Full time
About Microsoft

Microsoft is a world-class cloud provider with a mission to empower every person and organization on the planet to achieve more. Our infrastructure comprises a large global portfolio of over 200 data centers in 32 countries, serving more than 1 billion customers and 20 million businesses worldwide.

Job Summary

We are seeking a skilled Data Center Technician to join our team. As a Data Center Technician, you will be responsible for staging, setting up, and performing hardware deployments, as well as troubleshooting and diagnosing equipment issues.

Responsibilities
  • Diagnostics and Troubleshooting: Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
  • Post-Execution Quality Checks: Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Hardware Decommissioning: Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Incident Reporting and Escalation: Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Team Collaboration: Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Training and Development: Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
Requirements
  • Skill Level: Proficient in data center operations, hardware deployment, and troubleshooting.
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: At least 2 years of experience in data center operations or a related field.
What We Offer

As a Data Center Technician at Microsoft, you can expect a competitive salary, ranging from $80,000 to $120,000 per year, depending on location and experience. You will also have opportunities for career growth, professional certifications, and training programs. Our culture values respect, integrity, and accountability, creating a positive and inclusive work environment.