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Customer Support Specialist
3 weeks ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will be the primary point of contact for customers who need assistance with their Xero subscription.
About the Job:
- You will provide exceptional support and advice on how customers use their Xero subscription to achieve their business goals.
- You will be adaptable and able to grow with the changing needs of our business and customers.
- You will collaborate effectively with all teams across Xero to ensure seamless communication and delivery of high-quality services.
The Ideal Candidate:
- You have a passion for creating great customer experiences and delivering exceptional service.
- You possess clear and concise written and verbal communication skills, with the ability to articulate complex information in a simple and easy-to-understand manner.
- You have an interest and understanding of technology and information systems, with a willingness to learn and adapt to new tools and processes.
Benefits:
- You will enjoy a generous paid leave policy, allowing you to recharge and pursue your interests outside of work.
- You will have access to dedicated paid leave to care for your physical and mental wellbeing, as well as an Employee Assistance Program to support your overall health and wellbeing.
Culture:
We are a collaborative and inclusive team that values diversity, equity, and inclusion. We believe that a diverse workforce is essential to better understanding and serving our customers, attracting top talent, and innovating successfully.
