Customer Dispute Resolution Specialist

4 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $70,000 - $98,000

About Us

iSelect and Compare the Market are trusted brands dedicated to helping Australians compare and buy personal finance and household products. We're a values-led business that thrives on collaboration and innovation, keeping our customers at the heart of everything we do.

About The Opportunity

In this role, you'll deliver fair, balanced and empathetic outcomes for our customers. You'll lead investigations and resolutions of disputes, whether directly from our members or through third-party bodies.

Every day, you'll draw on your ability to listen deeply, think critically and communicate with care. By ensuring all responses meet strict regulatory and legal requirements, you'll protect our reputation, build trust and make sure customers feel heard and supported.

This is more than compliance – it's about helping people through moments that matter.

Key Responsibilities

  • Investigate and resolve customer disputes, ensuring compliance with privacy, regulatory, legal, and company standards.
  • Manage referrals from bodies such as AFCA, PHIO, ACMA, and other external partners.
  • Maintain accurate records of customer and dispute information, tracking resolution progress and reporting as required.
  • Apply delegated authority to resolve disputes, including processing payments when necessary.
  • Identify opportunities for process, product, or service improvements and contribute recommendations.
  • Collaborate effectively across teams and foster strong relationships with stakeholders and external partners.

Benefits

We offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You'll have the opportunity to make a meaningful impact and contribute to our continued success.

We also provide:

  • Vibrant and social community who have annual celebrations, family fun days and regular events.
  • Enjoy additional leave days – 'ME' leave and 'Volunteer Day' leave.
  • Employee discounts on Car, Home, Travel insurance.
  • Income protection insurance provided to support you in the event of non-work-related illness or injury.
  • Attractive salary package and rewarding commission structure based on performance.

About You

We're looking for someone with:

  • Previous experience in the finance, energy or health sector.
  • Health insurance or energy experience mandatory.
  • Minimum three years in a Sales, Service or claims role highly regarded.
  • Disputes Resolution, Negotiation, Mediation or Conciliation experience highly regarded.
  • Legal background highly regarded.

We're proud to be an Equal Opportunity Employer and we embrace diversity. This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.

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