Senior Relationship Manager

2 weeks ago

Wollongong, New South Wales, Australia beBeeRelationship Full time $110,000 - $140,000
Job Title

We are seeking a Relationship Manager to maintain post-sales contact and own relationships with our existing customer base, achieving high customer satisfaction and loyalty.

">About the Role
  • Maintain high customer satisfaction by establishing strong relationships with key stakeholders.
  • Work closely with Technical Consultants to prioritise and deliver outcomes for customers.
  • Review customer reports and conduct meetings.
  • Own the resolution process of technical incidents, problems, and changes with clients, adhering to service level agreements.
  • Manage and track Managed Services contract deliverables and effort against customer contracts.
  • Prioritise customers based on size and strategic value, ensuring a structured contact cycle.
">What We Are Looking For
  • Demonstrated experience providing managed services to customers (minimum 3 years).
  • Contract management experience, including service level management.
  • Experience with large organisation IT Incident, Problem, and Change Management processes.
  • Capability to build and maintain strong relationships with diverse business owners and stakeholders.
  • In-depth knowledge of business areas like Customer Service & Client Management and Relationship Management.
  • Significant work experience in a customer-facing role.
  • ITIL Certification.
  • Customer consulting experience.
">Opportunities

We offer a flexible working environment and opportunities for talented individuals to deliver innovative solutions.

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