Higher Education Account Strategist

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $98,765 - $123,456
Unlock Your Potential as a Customer Success Manager

At the heart of our organization lies a profound understanding that customer success is paramount. As we navigate the complex landscape of education, it's essential to have individuals who can build and maintain trusted relationships with educators, provide expert guidance and training, and orchestrate seamless collaborations with internal teams to support customer objectives.

Key Responsibilities:

  • Develop a deep understanding of digital and online learning technologies to serve as a trusted advisor for our organization.
  • Establish and nurture relationships with key university stakeholders, including lecturers, academics, and faculty staff, to foster a culture of collaboration and mutual respect.
  • Cultivate territory knowledge and ensure alignment of our products with customer goals, academic programs, and strategic outcomes, thereby driving growth and satisfaction.

As a successful Customer Success Manager, you will possess a genuine passion for higher education, lifelong learning, and our mission. You will excel in project management, prioritization, and problem-solving, with the ability to manage multiple customers, think ahead, and resolve complex issues.

You will be responsible for implementing and integrating our products with institutions' Learning Management Systems (LMS) and IT stakeholders, onboarding and engaging customers throughout all phases of the customer journey, and developing and executing customer success strategies to drive product adoption and maximize customer value.

Furthermore, you will analyze customer usage data and trends to understand product engagement and insights for enhancing customer experience, collaborate with internal teams to address customer feedback, and monitor customer health metrics and success Key Performance Indicators (KPIs).

Requirements:
  • Bachelor's degree or equivalent experience.
  • 2+ years' experience in a customer success or related client-facing account management role.
  • Experience with the education market, educational software, and Learning Management Systems (LMS).

The ideal candidate will possess excellent interpersonal and communication skills, with the ability to build and maintain customer relationships and work collaboratively across functions. They will also demonstrate a growth mindset, with adaptability for evolving business priorities and proficiency in learning or digital technologies.

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