Higher Education Account Manager

10 hours ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $125,000
Job Title: Higher Education Account Manager

At Pearson, we believe that every learning opportunity is a chance for a personal breakthrough. As a Higher Education Account Manager, you will be instrumental in supporting our customers' success and satisfaction with our innovative digital platforms, content, and services.

Job Description

In this role, you will work closely with educators to understand their needs and develop strategies to drive product adoption and maximize customer value. You will engage with key university stakeholders, build trusted relationships, and provide expert guidance and specialist technical training. Your goal will be to ensure seamless delivery of our products and services, monitoring customer health metrics, success KPIs, opportunities, risks, and performance OKRs.

Key Responsibilities
  • Develop and execute customer success strategies using an engagement model and customer milestones
  • Provide ongoing specialist digital training and strategic advice to customers
  • Manage and maintain customer data to ensure Smartsheet and CRM data integrity (Sales Force), and OKR tracking visibility
  • Monitor customer health metrics, success KPIs, opportunities, risks, ensuring alignment with leadership and business goals, and performance OKRs
  • Ensure high customer retention and satisfaction NPS levels by delivering exceptional service and support
Required Skills and Qualifications

To be successful in this role, you will ideally have:

  • A Bachelor's degree or equivalent experience
  • 2+ years' experience in a customer success or related client-facing account management role
  • Experience with education market, educational software, and Learning Management Systems (LMS)
  • Teaching or training experience in the higher education or education technology sector is highly regarded
  • Savvy with digital technologies, with the ability to train, support, and present to customers effectively
  • Excellent interpersonal and communication skills, with the ability to build and maintain customer relationships and work cross-functionally
  • Ability to organize, prioritize, complete activities, and meet deadlines daily
Benefits

Bonus leave day, to invest in your learning Volunteer days to give back to the community Flexible hybrid working

Who We Are

Pearson is a lifelong learning company dedicated to making a positive impact on people's lives through learning.

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