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Customer Experience Liaison

2 months ago

Melbourne, Victoria, Australia ABN Group Full time

About the Role

We are seeking a highly motivated and organized Customer Experience Liaison to join our dynamic pre-construction team at ABN Group. As a key member of our team, you will be responsible for project managing a portfolio of customers from sales acceptance to construction.

Key Responsibilities

  • Project manage your own portfolio of customers to ensure timely delivery of projects
  • Coordinate all required elements of the pre-construction workflow within expected timelines
  • Effectively and proactively manage customer inquiries and expectations, ensuring they are informed of status and timeframes
  • Collaborate with the Operations team to deliver against workflow timeframes
  • Present and facilitate the return of Housing Industry Association (HIA) contracts

What We're Looking For

  • Experience in pre-construction and/or construction (preferred)
  • Project management or high-volume customer service
  • Passion and enthusiasm for working in the building industry
  • Strong organizational and prioritization skills
  • Ability to meet conflicting deadlines
  • Strong listening skills
  • An eye for detail when producing documentation
  • Relentless when faced with challenges
  • Positive attitude and a team player

About ABN Group

ABN Group is Australia's leading construction, property, and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and exist to deliver the dream of home ownership.

Why Work with Us

  • Reward and recognition programs that celebrate your contributions
  • Health and wellbeing plans that support your well-being, including an Employee Assistance Program
  • A culture of belonging where you can be yourself
  • Opportunities for career growth and development
  • Hybrid work arrangements to support your work-life balance
  • Volunteer opportunities with amazing charity partners
  • An accessible and supportive leadership team with clear vision and purpose
  • A values platform that underpins who we are and how we operate

ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work.