Community Liaison
1 week ago
We are seeking a skilled Community Liaison to provide exceptional customer service and support to our Homeowners.
This role will be responsible for delivering a high level of service and ensuring the Homeowner experience is of the highest standard.
Key Responsibilities:
- Provide prompt and courteous service to Homeowners, addressing their queries and concerns in a professional manner.
- Manage front of house duties, including reception and customer service.
- Assist with the delivery of community events and activities, ensuring a positive experience for Homeowners.
- Monitor and report on customer feedback, making recommendations for improvement.
- Collaborate with internal stakeholders to ensure seamless communication and service delivery.
About You:
We are looking for a passionate and empathetic individual with excellent communication skills and a customer-focused mindset.
- You will have experience in a similar role, managing customer relationships and delivering exceptional service.
- Strong problem-solving skills and the ability to work independently are essential.
- Proficient in MS Office Suite and able to learn new systems quickly.
- A flexible and adaptable approach to work is required, with the ability to work outside of normal hours as needed.
About Stockland:
Stockland is a leading developer of lifestyle communities, committed to delivering exceptional customer experiences and creating vibrant communities that enhance the lives of our Homeowners.
We offer a competitive remuneration package, including benefits and opportunities for professional development.
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