Customer Success Professional

1 week ago

Geelong, Victoria, Australia beBeeCustomerSuccess Full time $98,000 - $118,000
Job Description

We are seeking an experienced Customer Success Manager to join our organization. As a key member of our team, you will have the opportunity to take your skills to the next level and make a significant impact on our business.

About the Role

  • As a hands-on professional, you will work closely with various teams to deliver results-driven initiatives.
  • You will lead a small, capable team to drive customer success, be the primary contact for clients, and navigate a stable and growing industry.

Key Responsibilities

  • Be the first point of contact for client queries, support, and escalations, utilizing strong administrative and organizational skills.
  • Manage job submissions, conduct post-run reviews, and proactively engage with customers through phone calls.
  • Plan and schedule jobs, coordinating with cross-functional teams, and monitor stock orders and levels.
  • Prepare and issue customer invoices, maintain accurate job records, and generate operational reports.
  • Lead and mentor a small team, ensuring KPIs and service levels are met.

Requirements & Skills

  • 3+ years of experience in customer success, client services, or operations coordination roles.
  • Strong administrative and organizational skills, with high attention to detail, and proficiency in Microsoft Office, CRM systems, and ERP or job management tools.
  • Proven ability to manage customer relationships, handle escalations professionally, and work cross-functionally with data, development, and production teams.

Benefits

We offer growth opportunities, a collaborative culture, competitive compensation, and free parking.

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