Customer Success Project Manager

2 weeks ago

Geelong, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

About Customer Success Roles

We're looking for a skilled professional to drive customer success, plan and execute projects, foster strong relationships and deliver solutions.

  • Drive Customer Success: Guide clients through onboarding and training, ensuring a seamless experience.
  • Plan and Execute Projects: Collaborate with internal teams and clients to gather requirements, define project scopes, and oversee successful implementations.
  • Foster Strong Relationships: Serve as the primary contact for key clients, providing proactive support and personalized solutions.
  • Deliver Solutions: Work closely with the operations team to address customer needs, resolve challenges, and optimize workflows.
  • Champion Excellence: Continuously learn about company offerings to provide expert guidance to our clients.

Your Daily Impact

Customer Onboarding: Lead training sessions and ensure clients are confident in using our services.

  • Requirements Gathering: Work with clients to understand their needs and tailor solutions.
  • Project Coordination: Manage timelines, communicate updates, and collaborate across teams for smooth project delivery.
  • Continuous Support: Respond to inquiries, troubleshoot issues, and ensure clients feel supported every step of the way.

About You

We are looking for a candidate with a strong background in customer success, onboarding, or project planning. Key skills include:

  • Proven ability to gather requirements, plan workflows, and manage client expectations.
  • Exceptional communication and relationship-building skills.
  • Tech-savvy, with proficiency in tools like Microsoft Office and CRM platforms.
  • Detail-oriented, proactive, and capable of juggling multiple priorities in a fast-paced environment.

Why This Role?

You'll be part of a dynamic team, working in a collaborative and supportive workplace where your contributions are valued. Opportunities for advancement and professional development are also available as we grow our market presence.

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