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Elevate Your Customer Success Career
3 weeks ago
Are you looking to elevate your Customer Success skills?
Forms Express revolutionises the way payment solutions are delivered. Our innovative and flexible payment options meet the unique needs of local government billing in Australia and New Zealand. Join us as we grow with eNotices, Flexipay and AI.
Why You'll Thrive In This Role
As a key contact for councils and utilities in a stable and growing industry, you will have the opportunity to lead a small team to drive customer success initiatives. Reporting to the COO, this hands-on role allows for collaboration with Data, Development, and Production teams to deliver results.
- Be the first point of contact for client queries, support, and escalations.
- Manage job submissions for rates, water notices, and other customer jobs.
- Conduct post-run reviews and proactive customer calls.
- Plan and schedule jobs, coordinating with data, development, and production teams.
- Monitor stock orders and levels for customers.
- Prepare and issue customer invoices and maintain accurate job records.
- Generate operational reports and recommend process improvements.
- Lead and mentor a small team, ensuring KPIs and service levels are met.
Qualifications & Skills
- 3+ year's experience in a customer success, client services, or operations coordination role.
- Strong administrative and organisational skills, with high attention to detail.
- Experience with job scheduling, invoicing, and reporting.
- Proven ability to manage customer relationships and handle escalations professionally.
- Team leadership experience (small team or supervisory role).
- Ability to work cross-functionally with data, development, and production teams.
- Strong problem-solving skills with a customer-first mindset.
- Proficiency in Microsoft Office, CRM systems, and ERP or job management tools.
Why Choose Us?
Industry Leadership - work with a pioneering company in payment and AI solutions for local government, as well as secure print, mail, and digital services.
Growth Opportunities - develop your professional skillset and advance within a supportive environment.
Collaborative Culture - join a tight-knit, energetic team that values innovation and continuous improvement.
Competitive Compensation - enjoy a fair salary, benefits and free parking.
Join us. Apply to register your interest. Please note only shortlisted candidates with working rights will be contacted.
