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Customer Success Advocate
2 weeks ago
Drive Customer Satisfaction and Growth
">">About the Role">">This is a hands-on position that involves collaboration with multiple teams, including data, development, and production. The ideal candidate will have strong administrative and organizational skills, as well as experience in customer success, client services, or operations coordination.
">">Key Responsibilities">">- Be the primary point of contact for clients, handling queries, support, and escalations.
- Manage job submissions for rates, water notices, and other customer jobs.
- Conduct post-run reviews and proactive customer calls.
- Plan and schedule jobs, coordinating with data, development, and production teams.
- Monitor stock orders and levels for customers.
- Prepare and issue customer invoices and maintain accurate job records.
- Generate operational reports and recommend process improvements.
- Lead and mentor a small team, ensuring KPIs and service levels are met.
- At least 3 years' experience in customer success, client services, or operations coordination.
- Strong administrative and organizational skills, with high attention to detail.
- Experience with job scheduling, invoicing, and reporting.
- Proven ability to manage customer relationships and handle escalations professionally.
- Team leadership experience (small team or supervisory role).
- Ability to work cross-functionally with data, development, and production teams.
- Strong problem-solving skills with a customer-first mindset.
- Proficiency in Microsoft Office, CRM systems, and ERP or job management tools.
We offer a supportive environment where you can develop your professional skillset and advance your career. Our company values innovation, continuous improvement, and collaborative culture.
">">We believe in providing competitive compensation and benefits that reflect your contributions. Join us and be part of our dynamic team.
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