Customer Success Professional

6 days ago

Geelong, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Unlock Your Professional Potential in Customer Success

Are you ready to elevate your skills and drive customer success initiatives with a leading payment solutions company?

Why This Role Is Perfect for You:

  • Work closely with councils and utilities, benefiting from a stable and growing industry.
  • Lead a small, capable team, collaborating with multiple teams to deliver outstanding results.
  • Have the opportunity to grow professionally and advance within a supportive environment that fosters innovation and continuous improvement.
  • Be part of a pioneering company revolutionizing AI solutions and secure print, mail, and digital services.
  • Enjoy a fair salary, comprehensive benefits reflecting your contributions, and free parking as a valued member of the team.

Key Responsibilities:

  • Manage client queries, support, and escalations with professionalism and poise.
  • Plan and schedule jobs, coordinating with data, development, and production teams to ensure seamless execution.
  • Monitor stock orders and levels for customers, providing timely and accurate information.
  • Prepare and issue customer invoices, maintaining precise job records and ensuring compliance.
  • Generate operational reports, analyzing trends and recommending process improvements to enhance efficiency.
  • Lead and mentor a small team, fostering a culture of excellence and ensuring KPIs and service levels are consistently met.

Qualifications & Skills:

  • Minimum 3 years of experience in customer success, client services, or operations coordination, with a proven track record of success.
  • Strong administrative and organizational skills, with a keen eye for detail and ability to multitask effectively.
  • Experience with job scheduling, invoicing, and reporting, with a solid understanding of CRM systems and ERP or job management tools.
  • Proven ability to manage customer relationships, handle escalations professionally, and build strong partnerships.
  • Team leadership experience, with a talent for mentoring and developing high-performing teams.
  • Ability to work collaboratively with data, development, and production teams, driving cross-functional collaboration and delivering results-oriented solutions.
  • Proficiency in Microsoft Office, with excellent communication and interpersonal skills.

About Us:

  • Industry Leadership - Be part of a pioneering company shaping the future of AI solutions.
  • Collaborative Culture - Join a dynamic, energetic team that values innovation, continuous improvement, and exceptional customer experiences.

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