Customer Success Professional

1 week ago

Geelong, Victoria, Australia beBeeCustomerAdvocate Full time $98,728 - $124,499

We are seeking a seasoned Customer Advocate to join our team.

About the Role

The ideal candidate will possess excellent customer-facing skills, with a strong background in customer success, client services, or operations coordination. They will be responsible for managing job submissions, conducting post-run reviews, and coordinating with internal teams to ensure seamless service delivery.

Key Responsibilities
  • Act as the primary point of contact for customer queries, support, and escalations.
  • Manage job submissions for rates, water notices, and other customer jobs.
  • Conduct thorough post-run reviews and proactive customer calls to ensure high levels of satisfaction.
  • Plan and schedule jobs, collaborating closely with data, development, and production teams.
  • Monitor stock orders and levels for customers, ensuring timely deliveries and minimizing disruptions.
  • Prepare and issue customer invoices, maintaining accurate job records and financial data.
  • Generate operational reports, analyzing trends and recommending process improvements to enhance efficiency.
  • Lead and mentor a small team, fostering a culture of excellence and ensuring KPIs and service levels are consistently met.
Qualifications & Skills
  • A minimum of 3 years' experience in customer success, client services, or operations coordination.
  • Exceptional administrative and organizational skills, with a keen eye for detail.
  • Familiarity with job scheduling, invoicing, and reporting tools.
  • Proven ability to manage complex customer relationships and handle escalations professionally.
  • Experience leading and mentoring a small team, with a focus on developing their skills and abilities.
  • Strong problem-solving skills, with a customer-centric approach and a passion for delivering exceptional results.
  • Proficiency in Microsoft Office, CRM systems, and ERP or job management software.

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