Claims Management Specialist
21 hours ago
About Us
At Auto & General, we strive to provide exceptional insurance solutions to safeguard our customers. Our range of products protects individuals on various aspects of life, including car, home, and travel insurance. We foster a culture of high performance with integrity, driving us to be Australia's best insurer.
The Role
We are seeking an experienced Claims Management Specialist to lead a team of claims consultants in our Kawana office. Key responsibilities include:
- Leading the team to deliver high-quality service and process adherence
- Monitoring and supporting the management of a portfolio of claims, encompassing workload prioritization, claim review, technical support, and performance reporting
- Contributing to the development and implementation of strategic activities to enhance Claims performance
- Providing input into ongoing process and system development
- Assisting with staffing requirements and recruitment
Expected Outcomes
- Improved claim cost performance
- Exceptional customer service delivery
- Sustained high standards of quality results
- A highly engaged and professional team aligned to company values
- Effective working relationships with internal and external stakeholders
Your Experience
- Demonstrated understanding of legislative, regulatory, and compliance obligations
- Previous Team Leader or equivalent experience
- Extensive Home Claims experience
- Proven ability to lead and motivate people
- Ability to analyze and resolve problems effectively
- A focus on customer outcomes and relations
- Capacity to innovate and develop processes and procedures
- Ability to manage conflict and negotiate when required
What We Offer
- An estimated salary of $100,000 per annum, commensurate with experience
- Extra leave days, including a paid 'ME' day and volunteer leave
- Paid parental leave and other benefits
- Workplace giving and dollar-matched donations to registered charities
- Development opportunities through internal programs and online courses
- Employee discounts on Budget Direct insurance products
- Reward and recognition schemes for high performers
- Onsite facilities, including end-of-trip amenities and private spaces
- Access to a Perks App offering employee discounts and benefits
Inclusive Culture
We value individual differences and strive to create an inclusive environment where everyone feels valued and respected.
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