Claims Operations Manager

1 week ago

Kawana Waters, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we strive to provide innovative insurance solutions that cater to the diverse needs of our customers. Our comprehensive range of general insurance products protects individuals and families from various risks, including road, home, and travel-related perils.

We value a culture of high performance and integrity, which shapes our values and interactions with customers, the community, and each other. We are committed to delivering exceptional service and meeting our objectives as Australia's best insurer.

The Role

We seek an experienced Claims Operations Manager to lead our team of claims consultants in Kawana and drive our company's goals forward. This role is responsible for:

  • Leading and monitoring the team to ensure they deliver high-quality services and adhere to established processes.
  • Managing a portfolio of claims, including workload prioritization, claim review, and technical support.
  • Contributing to strategic and operational activities to continually improve claims performance.
  • Providing input on ongoing process and system development.
  • Assisting in staffing requirements and recruitment.

The expected outcomes of this role include:

  • Improved claim cost performance.
  • Exceptional customer service delivery.
  • High standards of quality results.
  • A highly engaged, capable, and professional team aligned to our company values.
  • Effective working relationships with internal and external stakeholders.
What You'll Bring

To succeed in this role, you will need:

  • A well-developed understanding of legislative, regulatory, and compliance obligations in the FSR environment.
  • Previous experience as a Team Leader or equivalent.
  • Extensive Home Claims experience.
  • Proven leadership skills, including motivating people and analysing/resolving problems.
  • A focus on customer outcomes and relations.
  • Ability to innovate and develop processes/procedures.
  • Conflict management and negotiation skills.
Personal Attributes

We're looking for someone who can:

  • Manage themselves effectively and make collaborative decisions.
  • Adapt positively to change and promote it within the team.
  • Effectively manage time, prioritize tasks, work under pressure, and meet deadlines.
  • Demonstrate strong written and oral communication skills.
  • Show consistent adherence to our company values.
Our Perks

We offer a range of benefits, including:

  • Location: This role is based at our Kawana Edge Office.
  • Extra leave: Enjoy additional paid days off, including a 'ME' day and one volunteer leave day annually.
  • Paid parental leave: We support new parents with paid leave and other benefits.
  • Workplace giving: We match donations to registered charities.
  • Development opportunities: Access to internal programs and online courses.
  • Employee discounts: Discounts on Budget Direct insurance products.
  • Reward and recognition: Employee recognition schemes.
  • Onsite facilities: End-of-trip facilities and private spaces for nursing mothers.
  • Social activities: Join our annual celebrations, family fun days, and regular events.

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