Insurance Claims Specialist

4 days ago


Kawana Waters, Queensland, Australia Auto & General Full time

About Us

At Auto & General, we strive to provide smarter insurance solutions for our customers. As a leading general insurer in Australia, we offer a range of products that protect individuals and families in their time of need.

We are currently seeking a skilled Insurance Claims Specialist to join our team at our Kawana office. In this role, you will play a crucial part in ensuring our customers receive exceptional service during the claims process.

Job Description

The ideal candidate will have excellent customer service skills, be able to build strong relationships with customers, and possess the ability to work well under pressure. You will be responsible for managing claims from beginning to end, working closely with external experts when necessary, and making informed decisions about claim outcomes.

Key Responsibilities:

  • Manage claims from initial contact to resolution, providing exceptional customer service throughout the process.
  • Collaborate with external experts, such as loss adjusters and medical professionals, to gather information and make informed decisions about claim outcomes.
  • Review reports and documents to ensure accurate and fair claim resolutions.
  • Maintain open and transparent communication with customers, keeping them informed of progress and any changes to the claims process.
  • Work collaboratively with internal teams, including sales and marketing, to identify opportunities for improving the claims experience.

What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • A supportive and dynamic work environment with opportunities for professional growth and development.
  • A comprehensive employee recognition and reward program.
  • A generous leave policy, including paid parental leave and volunteer leave.
  • Access to on-site facilities, including end-of-trip spaces and private nursing rooms.
  • A variety of employee discounts and perks through our Perks app.

Our Culture

At Auto & General, we value individual differences and strive to create an inclusive culture that promotes diversity and equity. We believe in fostering a work environment where everyone feels valued, respected, and supported.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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