Claims Portfolio Manager

4 days ago


Kawana Waters, Queensland, Australia Auto & General Full time
Job Overview

We are seeking an experienced Claims Portfolio Manager to join our team at Auto & General. This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and the ability to work effectively with internal and external stakeholders.

Salary

The salary for this position is $120,000 - $150,000 per annum, depending on experience.

Key Responsibilities
  • Manage a portfolio of credit hire files from start to finish, ensuring timely and cost-effective resolution.
  • Assess liability and settlement outcomes, making informed decisions based on data and evidence.
  • Support third parties through their claims journey, providing clear communication and guidance throughout.
  • Negotiate with third parties, insurers, and legal representatives to achieve optimal outcomes.
  • Build and maintain strong relationships with our panel of legal suppliers, ensuring seamless collaboration and excellent service delivery.
Requirements
  • Proven experience in managing complex insurance claims, including civil litigation and credit hire cases.
  • Strong decision-making skills, with a proven track record of achieving desired cost and service outcomes.
  • Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
  • Highly developed analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement changes.
Benefits

We offer a competitive salary package, including a bonus structure and comprehensive benefits program.

About Us

Auto & General is a leading provider of car insurance and related services. We pride ourselves on delivering exceptional customer experiences and building strong relationships with our customers and partners.



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