Claims Portfolio Manager
4 days ago
We are seeking an experienced Claims Portfolio Manager to join our team at Auto & General. This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and the ability to work effectively with internal and external stakeholders.
SalaryThe salary for this position is $120,000 - $150,000 per annum, depending on experience.
Key Responsibilities- Manage a portfolio of credit hire files from start to finish, ensuring timely and cost-effective resolution.
- Assess liability and settlement outcomes, making informed decisions based on data and evidence.
- Support third parties through their claims journey, providing clear communication and guidance throughout.
- Negotiate with third parties, insurers, and legal representatives to achieve optimal outcomes.
- Build and maintain strong relationships with our panel of legal suppliers, ensuring seamless collaboration and excellent service delivery.
- Proven experience in managing complex insurance claims, including civil litigation and credit hire cases.
- Strong decision-making skills, with a proven track record of achieving desired cost and service outcomes.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- Highly developed analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement changes.
We offer a competitive salary package, including a bonus structure and comprehensive benefits program.
About UsAuto & General is a leading provider of car insurance and related services. We pride ourselves on delivering exceptional customer experiences and building strong relationships with our customers and partners.
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Claims Recovery Specialist
1 month ago
Kawana Waters, Queensland, Australia Auto & General Full timeRole OverviewThe Claims Consultant will be responsible for managing a portfolio of undisputed liability claims, focusing on recovering the maximum amount of money in an efficient and regulated manner. This role involves coordinating with Recoveries, customers, TPIs, and service providers to effectively manage and triage claims.Key ResponsibilitiesManage a...
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Insurance Claims Team Manager
7 days ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout the RoleAs a seasoned professional, you will lead and motivate a team of claims consultants in our Kawana office to deliver exceptional service and meet agreed objectives.This exciting opportunity involves:Team Leadership: Lead and monitor the team to execute a high standard of service and process adherence.Claims Portfolio Management: Monitor and...
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Senior Claims Consultant
1 month ago
Kawana Waters, Queensland, Australia Auto & General Full timeJob DescriptionWe are seeking a highly skilled Senior Claims Consultant to join our team at Auto & General. The successful candidate will be responsible for managing complex motor insurance and credit hire claims, including exposure to civil litigation.Key Responsibilities:Manage a portfolio of credit hire files from start to finish.Assess liability and...
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Claims Team Manager
5 days ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout Auto & General">We provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Our culture of 'high performance with...
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Claims Manager
1 day ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout Auto & GeneralWe provide smarter products and solutions to safeguard our customers in their time of need.Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.We're excited about the future, and we're...
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Claims Operations Manager
1 week ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we strive to provide innovative insurance solutions that cater to the diverse needs of our customers. Our comprehensive range of general insurance products protects individuals and families from various risks, including road, home, and travel-related perils.We value a culture of high performance and integrity, which shapes our...
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Claims Team Manager
1 week ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we're committed to providing innovative insurance solutions that safeguard our customers in times of need. Our range of products includes car, home, contents, pet, and travel insurance, as well as roadside assistance.We operate under the core values of 'high performance with high integrity.' This is reflected in our interactions...
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Claims Team Lead
2 weeks ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we develop smarter insurance solutions to serve our customers during their time of need. Our diverse insurance products protect our customers on the road, at home, and abroad. We operate with a culture of high performance and integrity, which shapes our values and interactions with customers, the community, and our team members.Our...
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Claims Operations Manager
4 weeks ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout the RoleAs a Motor Claims Operations Manager, you will be responsible for driving the strategic direction of our Motor Claims operation. This involves optimising performance, developing innovative processes, and ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory landscape.Key ResponsibilitiesLead a high-performing team to...
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Insurance Claims Team Supervisor at Auto
2 weeks ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsAuto & General is a leading provider of general insurance products in Australia, protecting customers on the road, at home, and on holiday. Our culture of high performance with high integrity underpins our values and the way we interact with customers, the community, and each other.We are seeking a highly skilled Team Leader - Home Claims to join our...
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Expert Claims Negotiator
1 week ago
Kawana Waters, Queensland, Australia Auto & General Full timeSenior Claims ConsultantWe are seeking an experienced and skilled Senior Claims Consultant to join our team at Auto & General.As a Senior Claims Consultant, you will be responsible for managing complex motor insurance or credit hire claims. Your key responsibilities will include:Auditing and assessing liability and settlement outcomes;Negotiating with third...
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Home Claims Team Lead
1 week ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsWe're a leading provider of general insurance products, protecting our customers across Australia with a range of policies including Car, Motorcycle, Home, Contents, Pet and Travel Insurance.Our culture is built on high performance and integrity, underpinning our values and interactions with customers, the community, and colleagues. We're excited...
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Claims Team Lead
4 weeks ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we strive to provide innovative insurance solutions that cater to our customers' needs. Our team of experts is dedicated to delivering exceptional service and protecting our customers from unexpected events.The RoleWe are seeking a skilled Claims Team Lead to join our team in the Kawana office. As a Claims Team Lead, you will be...
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Insurance Claims Specialist
2 days ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we strive to provide smarter insurance solutions for our customers. As a leading general insurer in Australia, we offer a range of products that protect individuals and families in their time of need.We are currently seeking a skilled Insurance Claims Specialist to join our team at our Kawana office. In this role, you will play a...
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Claims Operations Director
4 weeks ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout the RoleThe ideal candidate will be a Strategic Claims Manager with a proven track record of driving high performance in a rapidly evolving customer and regulatory landscape. As the Claims Operations Director of our Motor Claims operation, you will be responsible for optimising performance, developing innovative processes, and ensuring we stay ahead of...
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Insurance Claims Expert
2 weeks ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsAuto & General is a leading insurance company dedicated to providing exceptional services to our customers.Salary RangeWe offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience and qualifications.Job DescriptionIn this role, you will be responsible for delivering superior claims service, investigating and evaluating...
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Home Claims Service Coordinator
1 day ago
Kawana Waters, Queensland, Australia Auto & General Full timeWe are seeking a friendly and enthusiastic Home Claims Service Coordinator to join our team in Kawana. As a key member of our claims team, you will be the main point of contact for customers making a claim.This part-time (30 hours per week) role is perfect for someone who enjoys building relationships, solving problems, and providing excellent customer...
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Insurance Claims Strategic Leader
3 weeks ago
Kawana Waters, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we're seeking a talented Claims Operations Manager to join our team. This exciting opportunity will challenge you to drive performance, develop innovative processes, and ensure we stay ahead in a rapidly evolving customer and regulatory landscape.Key ResponsibilitiesWe're looking for a strategic leader who can: Drive a...
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Kawana Waters, Queensland, Australia Auto & General Full timeAbout the RoleAs a key member of our team, you will be responsible for leading our Motor Claims operation. This involves optimizing performance, developing innovative processes, and ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory landscape.Key Success Criteria:Leadership: Drive a high-performing team to achieve ambitious...
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Professional Claims Adjuster
7 days ago
Kawana Waters, Queensland, Australia Auto & General Full timeCompany OverviewAt Auto & General, we are committed to providing exceptional service to our policy holders. Our team of experienced professionals works tirelessly to ensure that our customers receive the support they need during times of uncertainty. Estimated Salary Range:$80,000 - $110,000 per annumJob Description:As a Professional Claims Adjuster - Home...