Claims Team Manager

7 days ago


Kawana Waters, Queensland, Australia Auto & General Full time

About Us

At Auto & General, we're committed to providing innovative insurance solutions that safeguard our customers in times of need. Our range of products includes car, home, contents, pet, and travel insurance, as well as roadside assistance.

We operate under the core values of 'high performance with high integrity.' This is reflected in our interactions with customers, the community, and each other. If you share our passion for delivering exceptional results and contributing to a positive work environment, this role may be ideal for you.

The Role

We're seeking a skilled Claims Team Manager to lead and motivate a team of claims consultants at our Kawana office. Key responsibilities include:

  • Leading the team to achieve outstanding service delivery and process adherence
  • Monitoring and supporting the management of a portfolio of claims, including workload prioritization, claim review, technical product support, and performance reporting
  • Contributing to the development and implementation of strategic and operational activities that enhance Claims performance
  • Providing input into ongoing process and system development, staffing requirements, and recruitment

Expected outcomes of the role include:

  • Improved claim cost performance
  • Exceptional levels of service delivery for each customer
  • High and sustainable standards of quality results
  • A highly engaged, capable, and professional team aligned to the company's values
  • Effective working relationships with internal and external stakeholders

Required Skills and Qualifications

  • Demonstrated understanding of legislative, regulatory, and compliance obligations in the Financial Services Reform (FSR) environment
  • Previous Team Leader or equivalent experience
  • Extensive Home Claims experience
  • Proven leadership and motivation skills
  • Ability to analyze and resolve problems effectively
  • Customer-centric approach and strong communication skills
  • Innovative thinking and ability to develop processes and procedures
  • Conflict resolution and negotiation skills

Compensation and Benefits

This role offers a competitive salary of approximately $85,000-$120,000 per annum, depending on experience. Additionally, you'll enjoy various benefits, including:

  • Additional leave days, including a paid 'ME' day and one volunteer leave day annually
  • Paid parental leave and support for new parents
  • Workplace giving program with dollar matching for registered charities
  • Access to online courses and internal development programs
  • Employee discounts on Budget Direct insurance products
  • Reward and recognition schemes for high performers
  • On-site facilities, including end-of-trip spaces and private areas for nursing mothers
  • Perks App offering exclusive discounts and programs

We value individual differences and strive to create an inclusive culture that fosters growth and collaboration. If you're passionate about delivering exceptional results and making a positive impact, we encourage you to apply.


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