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Customer Success Manager

2 months ago

North Sydney Council, Australia N-able Full time
Customer Success Manager

N-able is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring our customers achieve value from our products and services.

Key Responsibilities:
  • Develop and execute customer success plans to drive retention, growth, and adoption of N-able products.
  • Build and maintain strong relationships with customers to understand their business needs and goals.
  • Provide strategic business reviews and deliver value conversations to customers.
  • Identify and capitalize on new business opportunities through upsell and cross-sell initiatives.
  • Collaborate with internal teams to ensure seamless customer experiences.
Requirements:
  • 4-5 years of experience in customer success, account management, sales, or customer service in software, technology, or managed services.
  • Strong business and commercial acumen, with ability to understand customer needs and goals.
  • Results-driven mindset, with a passion for excellence and customer satisfaction.
  • Excellent communication and interpersonal skills, with ability to build and maintain strong relationships.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.