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Workforce Planning Specialist

2 months ago

Richmond, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.

Key Responsibilities
  • Develop, refine, and deliver relevant forecasts, schedules, models, and reports to inform and support business decisions.
  • Monitor and advise on the Contact Centre's performance against operational objectives, identifying areas for improvement and implementing strategies to optimize performance.
  • Plan and strategize monthly, quarterly, half-year, and annual initiatives, including recruitment, training, and project needs, to ensure optimal utilization of resources.
  • Collect, maintain, and monitor data and systems that support the Workforce Team and its deliverables, ensuring accuracy and reliability.
  • Monitor, manage, and advise on budget-impacting activities, such as shrinkage and leave management, to minimize financial impact.
  • Monitor staffing levels and alignment to budget parameters, ensuring optimal resource allocation.
About You

We are looking for someone with previous Workforce Planning experience and an understanding of contact centre metrics, performance drivers, and technologies. This role will suit someone who understands and is able to build and articulate complex forecast modelling and scenario planning methodologies.

You will also need:

  • Excellent communication, relationship, and stakeholder management skills.
  • Previous experience in navigating a complex business operating environment.
  • Knowledge of HR policies and procedures, OHS guidelines, awards, industrial relations provisions, and site agreements.
  • Ability to work and meet critical deadlines under pressure.
About Australia Post

Australia Post is one of the most culturally and linguistically diverse workforces in Australia, where we're all ages, genders, and come from all walks of life. We deliver on our values of Trust, Inclusivity, Empowerment, and Safety every day. They're the TIES that bind our team together.

We're committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.