Workforce Analyst

2 months ago

Richmond, Australia Australia Post Full time

**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**
- This role can be based in Melbourne or Brisbane._

**You’ll also**
- Develop, refine and deliver relevant forecasts, schedules, models and reports.
- Monitor and advise on the Contact Centre’s performance against operational objectives.
- Plan and strategize monthly, quarterly half year and annual initiatives including recruitment, training and project needs.
- Advise and implement transactional, tactical and strategic plans that deliver to optimal utilisation of resources.
- Collect, maintain and monitor data and systems that support the Workforce Team and its deliverables.
- Monitor, manage and advise on budget impacting activities i.e., shrinkage, leave management.
- Monitor staffing levels and alignment to budget parameters.

**About you**

We are looking for someone with previous Workforce Planning experience and an understanding of contact centre metrics, performance drivers and technologies. This role will suit someone who understands and is able to build and articulate complex forecast modelling and scenario planning methodologies.

**You’ll also need**
- Excellent communication, relationship and stakeholder management skills
- Previous experience in navigating a complex business operating environment
- Knowledge of HR policies and procedures, OHS guidelines, awards, industrial relations provisions and site agreements
- Ability to work and meet critical deadlines under pressure

**How we’ll deliver for you**
- Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
- Immerse yourself in the AP Way - where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Workforce Planning Specialist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning and Analytics ManagerAt REA Group, we're looking for a skilled Workforce Planning and Analytics Manager to join our Customer Solutions & Operations team. As a key member of our workforce planning team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and...

  • Workforce Planning Specialist

    2 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning & Analytics ManagerAs a key member of our Customer Solutions & Operations team, you will play a critical role in driving business excellence through strategic workforce planning and analytics.Key responsibilities include:Developing and implementing workforce plans that align with our business goals and customer support KPIs.Leading and...

  • Workforce Planning Manager

    1 month ago

    Richmond, Australia REA Group Full time

    Workforce Planning ManagerAt REA Group, we're seeking an experienced Workforce Planning Manager to join our Customer Solutions & Operations team. As a key member of our workforce planning team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key...

  • Workforce Planning Strategist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning and Analytics LeadAt REA Group, we're looking for a highly skilled Workforce Planning and Analytics Lead to join our Customer Solutions & Operations function. As a key member of our team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support...

  • Workforce Planning Specialist

    2 months ago

    Richmond, Australia REA Group Full time

    Workforce Planning & Analytics ManagerAbout the RoleWe are seeking an experienced Workforce Planning & Analytics Manager to join our Customer Solutions & Operations (CSO) function. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer...

  • Workforce Planning Strategist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning and Analytics LeadAt REA Group, we're committed to delivering exceptional customer experiences. As our Workforce Planning and Analytics Lead, you'll play a critical role in developing and driving strategic workforce plans that align with our business goals and customer support KPIs.Key Responsibilities:Lead and support the Workforce Team...

  • Workforce Planning Specialist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning RoleThe Workforce Planning Specialist will lead and support the Workforce Team responsible for developing and driving the implementation of strategic workforce plans that are aligned with our business goals and customer support KPIs.Key ResponsibilitiesEngage and support direct reports to provide roster forecasting and maintenance,...

  • Workforce Planning Strategist

    3 days ago

    Richmond, Australia REA Group Full time

    Role OverviewWe are seeking an experienced Operations Manager to lead our Workforce Planning team. In this role, you will develop and drive strategic workforce plans aligned with our business goals and customer support KPIs.About the RoleThe Customer Support team sits within our Customer Solutions & Operations (CSO) function. CSO is accountable for...

  • Data and Reporting Analyst

    5 months ago

    Richmond, Australia North Richmond Community Health Full time

    **Work with us**: Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and...

  • Real Time Analyst

    5 months ago

    Richmond, Australia REA Group Full time

    Real Time Analyst- See the impact of your work by finding and implementing continuous improvement in our Customer Support team- Work from home up to 3 days a week!- We have long-term partnerships with charities working to address homelessness. We're REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s...

  • Marketing Commercial Analyst

    1 month ago

    Richmond, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Senior Reporting Analyst

    2 weeks ago

    Richmond, Australia Australia Post Full time

    About the OpportunityThe Senior Reporting Analyst is a key member of our Business Performance and Insights Team responsible for developing insights and reporting solutions. The ideal candidate will have 6-8 years of experience in data analysis and data visualization, with a strong background in call center or sales operations and project management...

  • MRD Systems Analyst

    2 weeks ago

    Richmond, Australia Northrop Grumman Full time

    We are seeking a skilled MRD Systems Analyst to join our team at Northrop Grumman. In this role, you will play a crucial part in providing technical recommendations to the Aircraft Maintenance Programme (AMP) and monitoring its efficiency.As a key member of our Maintenance Program Team within the Continuing Airworthiness Management Function, you will be...

  • MRD Analyst

    2 weeks ago

    Richmond, Australia Northrop Grumman Full time

    We’re building a reputation as the place to be in Defence. Uniquely aligned to our nation’s strategic priorities, we are bringing to Australia leading-edge US capabilities that many can only imagine. We have an unparalleled local understanding of the needs of the ADF, and an 800-strong team committed to doing the right thing for Australia and each other....

  • Cx Analyst

    4 weeks ago

    Richmond, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Sustainability Data Analyst

    2 months ago

    Richmond, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Marketing Commercial Analyst

    1 month ago

    Richmond, Australia Australia Post Full time

    Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  About the...

  • CX Analyst

    4 weeks ago

    Richmond, Australia Australia Post Full time

    Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  About the...

  • Senior Reporting Analyst

    2 weeks ago

    Richmond, Australia Australia Post Full time

    Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  About the...

  • Data Analyst Lead

    2 weeks ago

    Richmond, Australia Australia Post Full time

    About the OpportunityThis role sits within the Finance team at Australia Post, where you'll work closely with finance and sales professionals to drive business growth through data-driven insights.One of the key responsibilities will be to improve the team's ability to handle large data sets, focusing on smarter process design and automation. This will...