Workforce Planning Specialist

6 days ago

Richmond, Australia REA Group Full time

Workforce Planning and Analytics Manager

At REA Group, we're looking for a skilled Workforce Planning and Analytics Manager to join our Customer Solutions & Operations team. As a key member of our workforce planning team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.

Key Responsibilities:

  • Lead and support the Workforce Team in developing and implementing strategic workforce plans.
  • Engage and support direct reports to provide roster forecasting and maintenance, schedule adherence, and analysis of customer support queues.
  • Leverage and analyze Zendesk data to provide recommendations to senior stakeholders.
  • Develop policies and procedures to support the Workforce Planner and Real Time Analyst.
  • Present new opportunities to key stakeholders to maximize team efficiency.

Requirements:

  • 5-6 years of experience in customer service and workforce planning.
  • Excellent attention to detail, quality, accuracy, and communication skills.
  • Experience in Zendesk and AWS preferred.
  • Strong customer focus and ability to work in a fast-paced environment.

About REA Group:

REA Group is a leading global digital business specializing in property. We're committed to our people's physical, mental, emotional, and financial health. We offer a hybrid and flexible approach to working, flexible parental leave, and programs to support mental, emotional, financial, and physical health & wellbeing.

  • Workforce Planning Specialist

    1 month ago

    Richmond, Australia REA Group Full time

    About the RoleWe are seeking an experienced Workforce Planning Specialist to join our Customer Solutions & Operations (CSO) function. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key ResponsibilitiesLead and support...

  • Workforce Planning Specialist

    2 days ago

    Richmond, Australia REA Group Full time

    Workforce Planning RoleThe Workforce Planning Specialist will lead and support the Workforce Team responsible for developing and driving the implementation of strategic workforce plans that are aligned with our business goals and customer support KPIs.Key ResponsibilitiesEngage and support direct reports to provide roster forecasting and maintenance,...

  • Workforce Planning Specialist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning & Analytics ManagerAbout the RoleWe are seeking an experienced Workforce Planning & Analytics Manager to join our Customer Solutions & Operations team. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support...

  • Workforce Planning Specialist

    1 month ago

    Richmond, Australia REA Group Full time

    Workforce Planning & Analytics ManagerAbout the RoleWe are seeking an experienced Workforce Planning & Analytics Manager to join our Customer Solutions & Operations (CSO) function. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer...

  • Workforce Planning Specialist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning & Analytics ManagerAbout the RoleWe are seeking an experienced Workforce Planning & Analytics Manager to join our Customer Solutions & Operations team. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support...

  • Workforce Planning Specialist

    4 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning & Analytics ManagerAbout the RoleWe are seeking an experienced Workforce Planning & Analytics Manager to join our Customer Solutions & Operations (CSO) function. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer...

  • Workforce Planning Specialist

    1 month ago

    Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.Key...

  • Workforce Planning Specialist

    1 month ago

    Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.Key...

  • Workforce Planning Specialist

    1 month ago

    Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and models that review and optimize contact centre performance in line with available resources and business imperatives.Key...

  • Workforce Planning Specialist

    1 month ago

    Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.Key...

  • Workforce Planning Specialist

    1 month ago

    Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.Key...

  • Workforce Planning Specialist

    4 weeks ago

    Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.Key...

  • Workforce Planning Strategist

    5 days ago

    Richmond, Australia REA Group Full time

    Workforce Planning and Analytics LeadAt REA Group, we're committed to delivering exceptional customer experiences. As our Workforce Planning and Analytics Lead, you'll play a critical role in developing and driving strategic workforce plans that align with our business goals and customer support KPIs.Key Responsibilities:Lead and support the Workforce Team...

  • Workforce Planning Manager

    4 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning ManagerAt REA Group, we're seeking an experienced Workforce Planning Manager to join our Customer Solutions & Operations team. As a key member of our workforce planning team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key...

  • Workforce Planning Strategist

    1 month ago

    Richmond, Australia REA Group Full time

    About the RoleWe are seeking an experienced professional to lead our Workforce Planning team, responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key ResponsibilitiesLead and support the Workforce Team in developing and implementing strategic workforce...

  • Workforce Planning Strategist

    2 months ago

    Richmond, Australia REA Group Full time

    Job SummaryThe Workforce Planning Strategist will lead and support the Workforce Team responsible for developing and driving the implementation of strategic workforce plans that are aligned with our business goals and customer support KPIs.Key ResponsibilitiesLead and support the Workforce Team in developing and implementing strategic workforce plans that...

  • Workforce Planning Strategist

    4 days ago

    Richmond, Australia REA Group Full time

    Workforce Planning and Analytics LeadAt REA Group, we're looking for a highly skilled Workforce Planning and Analytics Lead to join our Customer Solutions & Operations function. As a key member of our team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support...

  • Workforce Planning Strategist

    3 weeks ago

    Richmond, Australia REA Group Full time

    About the RoleWe are seeking an experienced professional to lead our Workforce Planning team, responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key ResponsibilitiesLead and support the Workforce Team in developing and implementing strategic workforce...

  • Workforce Planning Strategist

    2 months ago

    Richmond, Australia REA Group Full time

    Job SummaryThe Workforce Planning Strategist will lead and support the Workforce Team in developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key ResponsibilitiesLead and support the Workforce Team in developing and driving the implementation of strategic workforce plans that...

  • Strategic Workforce Planning Manager

    3 weeks ago

    Richmond, Australia Australia Post Full time

    {"title": "Strategic Workforce Planning Role", "content": "About the OpportunityAustralia Post is embarking on a transformative journey, and we're seeking an experienced Strategic Workforce Planning Manager to support our people strategy. This role focuses on delivering comprehensive strategic workforce plans for the enterprise and business units to drive...