Change Management Specialist

1 week ago

Richmond, Australia Australia Post Full time
About the Opportunity

We are seeking a skilled Change Management Specialist to join our team at Australia Post. As a key member of our organization, you will be responsible for delivering effective change outcomes on customer and business change projects/programs.

Key Responsibilities:

  • Review and analyze stakeholder engagement requirements and the change impacts on people, processes, and technology to formulate solutions and change interventions to address the impacts
  • Conduct impact assessments and readiness assessments, evaluate results, and present findings logically and concisely
  • Develop and manage analytical/information management components of change management project deliverables ensuring these are effectively documented and maintained in line with change management governance and delivery framework requirements
  • Work closely with the Senior Change and Project Manager to provide input into the change strategy and to plan the change management activity, including the integration of activity into the project plan
  • Prepare actionable and targeted change management plans and performance measures aligned to change management governance and delivery framework requirements, including change impacts assessment, communication plans, business readiness plans, and transition and handover plans to embed and sustain the change
  • Work with project teams and business stakeholders to lead the planning and delivery of change management activities, ensuring ongoing buy-in and stakeholder engagement in project delivery and outcomes

About You

  • Degree qualified in business or a related field, or demonstrated business experience
  • 5+ years' experience using change management principles, theories, practices, and project management disciplines including business benefits realization and their application to programs of work (Prosci or equivalent accredited)
  • Knowledge of project management disciplines and associated industry standards (e.g. PMI)
  • Relevant (intermediate) understanding of technical, legislative, contractual, and compliance obligations affecting program/project
  • Demonstrate proven experience in managing projects of varying size and disciplines - meeting business critical deadlines across multiple assignments preferably within large, complex organizations
  • Excellent communication (written and oral), negotiation, consulting, presenting skills, and facilitation of large groups to gather requirements from stakeholders/business functions
  • Strong commercial and financial acumen

What We Offer

  • Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders, and walks of life
  • We deliver on our values of Trust, Inclusivity, Empowerment, and Safety every day. They're the TIES that bind our team together
  • Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

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