Customer Service Relationship Manager
2 days ago
We are seeking an experienced Customer Service Relationship Manager to join our team at Volare Recruitment. This is a unique opportunity to lead the Fulfilment team and ensure efficient delivery and management of inventory and outstanding service to customers.
This corporate office based role involves managing the Fulfilment team, building strong rapport with customers, and ensuring correct stock levels. You will work closely with Finance to ensure accurate monthly reconciliations and oversee the order process to ensure all orders are received and processed.
The ideal candidate will have proven experience working with customers and 3PL providers in the logistics industry, strong customer service skills, and a can-do attitude. They will be passionate, driven, and have a strong organisational skills and pro-active approach.
Benefits of this role include a great team environment and culture, located at Murarrie with car park provided, and excellent remuneration based on experience.
Key Responsibilities:
- Manage the Fulfilment Team
- Build strong rapport with customers
- Ensure correct stock levels
- Oversee the order process
- Work closely with 3PLs
- Liaise with stakeholders
- Work with Sales team
- Reconcile third party service invoicing
- Assist with customer complaints
Requirements:
- Proven experience in logistics industry
- Strong customer service skills
- Proven team management experience
- Strong organisational skills
- Pro-active approach
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