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Customer Relationship Manager

2 months ago


Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time
About the Role

We are seeking a highly motivated and experienced Customer Relationship Manager to join our team at Bendigo Bank. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and lending solutions.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their financial needs and provide tailored solutions.
  • Drive business growth through effective sales and marketing strategies, leveraging your expertise in consumer lending and financial services.
  • Collaborate with the Branch Manager and team to deliver holistic outcomes for customers, ensuring seamless service and support.
  • Participate in community engagement activities and events, fostering strong connections with local stakeholders and promoting the bank's values.
  • Provide leadership and mentoring to team members, promoting a culture of excellence and customer-centricity.
Requirements
  • Proven experience in consumer lending, financial services, and business development.
  • Strong relationship-building skills, with the ability to communicate effectively with customers and stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Passion for delivering exceptional customer experiences and driving business growth.
  • Willingness to participate in community engagement activities and events.
What We Offer

Bendigo Bank is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. As a valued member of our team, you will enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and collaborative work environment.
  • The chance to make a real difference in the lives of our customers and the community.