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Customer Relationship Manager
2 months ago
We are seeking a highly skilled Customer Relationship Manager to join our team at Monash University. This role will involve managing a portfolio of existing customers and building strategic relationships to drive business growth.
Key Responsibilities:
- Develop and execute strategies for contract renewals and negotiations.
- Manage and monitor contract performance to meet or exceed revenue budgets.
- Identify and lead continuous improvement projects with customers.
- Develop systems and reporting to ensure contractual compliance and yield maximisation.
- Develop, maintain, and execute account management plans and engagement strategies.
- Devise strategies to identify and deliver growth from existing accounts.
- Implement joint supply-chain planning with customers to ensure order fulfilment.
About You:
- A Degree qualification within a Business or similar discipline.
- 5+ years relevant experience in a commercial role in a similar industry.
- Highly resilient with the ability to thrive under pressure and handle competing demands.
- Action-orientated with a readiness to challenge the status quo.
- Customer and externally orientated, with a talent for innovative customer solutions.
- Comfortable with demanding revenue targets and motivated by achieving results.
- Exceptional interpersonal skills and ability to influence, collaborate and engage effectively.
- Accomplished leader, track record of delivering results through others in the right way.
- Deep experience in commercial roles relevant to the coal supply-chain.
- Proven negotiation skills, high level of financial literacy with clear commercial acumen.
What We Offer:
- Development and growth opportunities.
- Access to mentoring and development programs.
- Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
- Parental leave program and super booster.
About Monash University:
Monash University is a leading Australian university with a strong reputation for academic excellence and innovative research. We are committed to providing a dynamic and inclusive work environment that supports the growth and development of our employees.
