Client Coordinator
1 month ago
We are a family-owned and operated care provider dedicated to delivering high-quality services to our clients. With over 20 years of experience, we have built a reputation for excellence and a commitment to making a difference in people's lives.
About the RoleWe are seeking a skilled and compassionate Client Coordinator to join our team. As a Client Coordinator, you will play a crucial role in ensuring the efficient and high-quality delivery of our care services. Your mission will be to support and deliver quality services for a portfolio of clients, matching them with the perfect care staff through timely and accurate rostering.
Key Responsibilities- Support and deliver quality services for a portfolio of clients
- Match clients with the perfect care staff through timely and accurate rostering
- Keep everyone in the loop with schedules, from clients to care staff
- Handle feedback and incidents with precision for continuous service improvement
- Support care staff in maintaining a high level of commitment and alignment with Prestige's goals
- Manage relationships with broker partners
- Ensure compliance with organisational and industry standards
- Experience in service delivery, coordination and scheduling
- Excellent communication, interpersonal and negotiation skills
- The ability to prioritise and meet deadlines
- Computer literacy for word processing and database management
- A proactive approach with a focus on continuous improvement
- Problem-solving and conflict resolution skills
- A commitment to delivering quality service that exceeds expectations
- Relevant industry training (Cert III in Aged Care/HACC/Disability/Individual Support) is desirable
- Work flexibility: enjoy hybrid working arrangements with the ability to work from home up to 2 days per week and work flexible hours as appropriate for your role
- Work from anywhere: for up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc)
- Your birthday off: take your birthday off each year because it should be celebrated
- A warm welcome: experience a tailored onboarding with personalised induction plans
- Grow and learn: professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave
- Give back: access one paid volunteer day to make a meaningful impact in your community
- Celebrate: join our monthly birthday celebrations, wellness initiatives, mid-year awards night, Christmas parties, guest speakers, team building exercises, and more
- Support when you need it: access our employee assistance program (EAP) for confidential counselling and support
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