Program Manager Home Care Specialist
1 week ago
The Program Manager Home Care is a critical leadership position within our Home Services Team. This role is accountable for the delivery, outcomes, and performance of our Home Care portfolio, ensuring seamless service delivery and high-quality results.
Key Responsibilities
- Lead the Home Care team to achieve operational and strategic outcomes aligned with our organisation's vision.
- Provide operational leadership, direction, and support for the continuous evaluation and improvement of our Home Care offerings.
- Investigate and respond to incidents and complaints in a timely, accurate, and professional manner.
- Foster a strong team environment committed to our Better for Life vision and values.
- Ensure client/representative experience and service satisfaction levels meet service KPIs.
We are seeking a highly skilled and experienced professional with a degree or postgraduate qualification in nursing, healthcare, or a relevant discipline. The successful candidate will have experience in aged care health and community services, with a proven track record in developing, implementing, and evaluating clinical and care systems.
Requirements
- Hold a current drivers licence.
- Strong leadership skills to create a positive motivated workforce.
- Ability to provide guidance and support to staff to achieve quality client-focused services.
- Time management skills to manage multiple projects and meet deadlines.
You will be a passionate advocate for person-centred care, with a focus on enabling clients to maintain maximum independence. If you are committed to delivering high-quality services and are passionate about making a difference, we encourage you to apply for this exciting opportunity.
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