Client Service Coordinator

2 weeks ago

Adelaide, South Australia Calvary Care Full time
About the Role

We are seeking a highly skilled and compassionate Client Service Coordinator to join our Home Care team at Calvary. As a key member of our team, you will play a vital role in ensuring the exceptional delivery of our services to clients and their families.

Key Responsibilities
  • Provide exceptional client service and support, ensuring that client needs are met and exceeded.
  • Liaise with clients, care employees, case managers, and families to ensure seamless service delivery.
  • Roster staff with the appropriate qualifications to meet client needs.
  • Manage phone and email communications, providing timely and detailed responses to client inquiries.
Requirements
  • Administrative experience in a face-to-face centre environment.
  • Experience in the Home Care/Aged Care sector.
  • Previous rostering experience is essential.
  • Full Driver's License.
  • Ability to manage phone systems and provide exceptional customer service.
  • A friendly, engaging, and inclusive phone and email manner.
  • A desire to join a team committed to the care of others in a mission-based organisation.
  • A valid NDIS screening check (or willingness to obtain one).
  • Police Clearance within 6 months (or willingness to obtain one).
  • Exceptional and clear communication skills, with the ability to cope with multiple demands of phones, emails, and schedules.
About Calvary

Calvary is a leading provider of quality, integrated care that puts our patients, residents, and clients at the centre of everything we do. We offer flexible careers in clinical, allied health, hospitality, ICT, and health administration, mission, leadership, management, and more.

We value diversity and are committed to fostering a workplace that is respectful, welcoming, and inclusive. We encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees, and veterans.

Why Work for Calvary?

At Calvary, our staff matter. We offer a range of benefits, including NFP salary packaging, discounted health insurance, gym memberships, paid parental leave, professional membership to APNA (for Home Care and Aged Care nurses), training and development pathways, and career opportunities.

We are committed to providing a supportive and inclusive work environment that allows our staff to grow and develop in their careers. If you are passionate about delivering exceptional care and service, we encourage you to apply for this exciting opportunity.

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