Exceptional Customer Support Specialist

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $800,000 - $1,500,000
Customer Support Specialist

We are seeking an experienced professional to join our team as a customer support specialist. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of superannuation regulations.

This role involves acting as the primary point of contact for customers, providing specialized support for superannuation enquiries, including insurance queries, account management, contributions, rollovers, and compliance matters. You will also be responsible for handling incoming enquiries via email, chat, and phone, addressing feedback and complaints with care and professionalism, and collaborating with internal teams to improve products and processes based on customer insights.

About the Role

In this role, you will work closely with our members to understand their needs and provide tailored solutions to meet their expectations. You will have a strong understanding of superannuation regulations, contribution rules, and member processes, and be able to communicate complex information in a clear and concise manner. Your excellent communication and interpersonal skills will enable you to build strong relationships with our members and internal stakeholders.

You will be working in a dynamic and fast-paced environment, where no two days are the same. We are looking for someone who is adaptable, resilient, and able to work well under pressure. If you are passionate about delivering exceptional customer experiences and have a strong understanding of superannuation regulations, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Act as the customer's primary point of contact and represent the customer voice internally
  • Provide specialized support for superannuation enquiries, including insurance queries, account management, contributions, rollovers, and compliance matters
  • Handle incoming enquiries via email, chat, and phone
  • Address feedback and complaints with care and professionalism
  • Collaborate with internal teams to improve products and processes based on customer insights
Requirements:
  • 2+ years of hands-on experience in superannuation customer support or direct work with super fund operations
  • 2–3 years total experience in B2C customer support, customer success, or similar roles
  • Experience with customer support systems such as CRMs and online chat platforms
  • Strong understanding of superannuation regulations, contribution rules, and member processes
  • RG146 accreditation is highly preferred (support available to obtain)
  • Experience with life insurance and investments is advantageous
  • Full working rights in Australia
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and fast-paced environment
  • Ongoing training and development opportunities
  • A supportive and collaborative team culture
Location:

Sydney, New South Wales, Australia

Role status: Full-time, Mid-Senior level

  • Exceptional Customer Support Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $91,200 - $118,192

    We are seeking a talented Exceptional Customer Support Specialist to join our team. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a solid understanding of customer service processes.Job DescriptionIn this role, you will be responsible for providing day-to-day support to high-value customers via...

  • Exceptional Customer Experience Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $48,000 - $64,000

    Exceptional Customer Experience SpecialistWe are seeking a skilled and enthusiastic professional to join our team as an Exceptional Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer experiences through various channels.About the OpportunityThis is an exciting opportunity to work in a dynamic environment...

  • Exceptional Customer Support Leader Wanted

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $100,000 - $150,000

    Job Title: Team Manager, eero Customer SupportWe are seeking a Team Manager to lead a team of Network Support Specialists providing exceptional customer support via phone, email, and chat on wireless networks enabled by our devices. You should be comfortable working in a technical support environment, eager to learn about our support processes and tools,...

  • Supporting Exceptional Customer Service

    3 days ago

    Sydney, New South Wales, Australia beBeeClaims Full time $90,000 - $110,000

    Claims Support SpecialistJoin us to deliver exceptional customer service and ensure the best possible outcomes for our clients.Key Responsibilities:Provide technical support and training to claims teams, lodgements, and leadersLead monthly high-level peer reviews for lodgements and claimsDeliver engaging and effective training for new startersSkills &...

  • Exceptional Customer Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Part time $40,000 - $60,000

    Job DescriptionWe are seeking a dedicated and enthusiastic individual to join our retail team as an Exceptional Customer Experience Specialist. As a key member of our team, you will be responsible for delivering outstanding customer service and providing personalized solutions to our customers.Your primary focus will be on building strong relationships with...

  • Exceptional Customer Service Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $50,000 - $80,000

    Customer Experience SpecialistThis is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer service. As a Customer Experience Specialist, you will play a key role in onboarding customers, providing technical support, and utilizing your skills to grow the business.The role involves working closely with our...

  • Delivering Exceptional Customer Support

    4 days ago

    Sydney, New South Wales, Australia beBeeSupport Full time $62,000 - $98,000

    We are seeking a skilled Customer Support Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer service and support to our clients.The ideal candidate will have experience working in a fast-paced environment, possess excellent communication skills, and be able to think critically and resolve problems...

  • Exceptional Customer Experience Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerCare Full time $45,000 - $70,000

    ">Customer Care Specialist">">Our team is seeking an experienced Customer Care Specialist to deliver exceptional customer experiences and ensure the satisfaction of our existing customers.">This role involves working with customers who are considering cancelling their policy or have missed payments, building rapport, understanding their needs, and tailoring...

  • Exceptional Customer Experience Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time

    Customer Support Specialist RoleWe are seeking an exceptional Customer Support Specialist to join our team.The successful candidate will be responsible for delivering a best-in-class customer experience by providing timely and effective support to customers across all products.This role involves interacting with various teams within the business, identifying...

  • Exceptional IT Support Specialist Wanted

    2 days ago

    Sydney, New South Wales, Australia beBeeSupport Remote Work Freelance Full time $75,000 - $80,000

    IT Support Specialist Job DescriptionThis role involves providing comprehensive support to end-users, ensuring timely and accurate resolution of technical issues. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a willingness to learn and adapt to new technologies.Key Responsibilities:Troubleshooting and...