Exceptional Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time
Customer Support Specialist Role

We are seeking an exceptional Customer Support Specialist to join our team.

The successful candidate will be responsible for delivering a best-in-class customer experience by providing timely and effective support to customers across all products.

This role involves interacting with various teams within the business, identifying process improvements, and driving efficiency through technology-driven solutions.

The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to work effectively as part of a team.

They will also be proactive, able to think of improvements to processes, and demonstrate a passion for driving efficiency while maintaining quality.

Additionally, they will be comfortable with change, keen to be a driver of efficiency, and a real advocate and voice for our customers.

Key Responsibilities:
  • Take ownership of customer enquiries and provide a best-in-class experience.
  • Respond to enquiries across multiple support channels, ensuring adherence to our service level agreements.
  • Address and resolve customer concerns, issues or complaints regarding their investments, accounts, or transactions.
  • Collaborate with other departments to address more complex client enquiries.
  • Represent the customer voice and advocate for customer needs by gathering feedback and relaying insights to our product and engineering teams.
Required Skills & Qualifications:
  • 2+ years' experience working in a high-performing customer support team.
  • Strong attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work effectively as part of a team.
  • Ability to use initiative and work autonomously when required.
Benefits:
  • Career Development – Access tailored training and support for professional qualifications.
  • Wellbeing Support – Benefit from EAP programs for physical, mental and financial health.
  • Giving Back – Take volunteering days to support causes close to your heart.
  • Savings & Benefits – Unlock exclusive discounts at 500+ leading retailers.
Join Our Team:

If you have the right to live and work in Australia, apply now. Your interest will be treated with strict confidence.

  • Exceptional Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $48,000 - $64,000

    Exceptional Customer Experience SpecialistWe are seeking a skilled and enthusiastic professional to join our team as an Exceptional Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer experiences through various channels.About the OpportunityThis is an exciting opportunity to work in a dynamic environment...

  • Exceptional Customer Experience Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeExperience Full time $80,000 - $120,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. As the face and heart of our premium assets, you will be responsible for delivering exceptional customer experiences to top-tier clients.The role involves developing and nurturing relationships with our customers to meet their needs and exceed their...

  • Exceptional Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeElectric Full time $90,000 - $125,000

    Customer Experience SpecialistWe are seeking a Customer Experience Specialist to deliver exceptional customer interactions across multiple channels. As a key player in our organization, you will be responsible for creating and preserving seamless customer experiences at every touchpoint.Manage inbound and outbound customer communications, ensuring timely...

  • Exceptional Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerCare Full time $45,000 - $70,000

    ">Customer Care Specialist">">Our team is seeking an experienced Customer Care Specialist to deliver exceptional customer experiences and ensure the satisfaction of our existing customers.">This role involves working with customers who are considering cancelling their policy or have missed payments, building rapport, understanding their needs, and tailoring...

  • Delivering Exceptional Customer Experiences

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCommunication Full time $80,000 - $120,000

    Customer Care Specialist Role OverviewAs a Customer Care Specialist, you will be responsible for delivering exceptional customer experiences. Your primary goal will be to provide timely and effective solutions to customer inquiries.Key responsibilities include:Providing accurate and up-to-date information to customers

  • Exceptional Customer Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $50,000 - $120,000

    Customer Support SpecialistThis role offers a unique opportunity to work in a fast-paced environment, handling inquiries and providing exceptional customer experiences. Your focus will be on creating a positive experience for customers and brokers when they contact us.Responsibilities:Be the first point of contact for incoming new business inquiries,...

  • Delivering Exceptional Customer Experiences

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000 - $90,000

    Customer Experience Specialist RoleWe are seeking a dedicated individual to deliver exceptional customer experiences.

  • Providing Exceptional Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $55,000

    Customer Service SpecialistWe are seeking a skilled and dedicated individual to fill the role of Customer Service Specialist. The successful candidate will be responsible for handling customer inquiries, resolving issues in a timely and professional manner, and providing exceptional service to our clients.This role requires strong organisational skills,...

  • Delivering Exceptional Customer Experiences

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $65,000

    Customer Service Delivery Specialist    As a Customer Service Delivery Specialist, you will be part of a diverse team that plays a vital role in delivering exceptional customer experiences.    Your primary responsibility will be to safely navigate your local neighbourhoods to deliver customers' shopping to their homes during the day or night. You...

  • Exceptional Customer Experience Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeWealthManagement Full time $80,000 - $125,000

    Customer Service Specialist OpportunityWe are seeking an accomplished Customer Service Specialist to deliver exceptional customer experiences in our specialist wealth division. As a key player in this team, you will engage with customers and financial advisors to resolve issues promptly and effectively.Key ResponsibilitiesCollaborate with financial advisors...