Delivering Exceptional Customer Support

6 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $62,000 - $98,000

We are seeking a skilled Customer Support Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer service and support to our clients.

The ideal candidate will have experience working in a fast-paced environment, possess excellent communication skills, and be able to think critically and resolve problems effectively.

To be successful in this role, you will need to work collaboratively with internal stakeholders, build strong relationships with customers, and provide timely and effective solutions to their issues.

This is an exciting opportunity for a motivated and friendly individual who is passionate about delivering high-quality support and has a strong desire to succeed.

Some of the key responsibilities of this role include:

  • Providing assistance, information, and support to customers to solve reported issues and process service requests;
  • Escalating complex issues to senior support providers as required;
  • Working collaboratively with internal stakeholders to deliver high-quality support;
  • Building strong relationships with customers and internal stakeholders;
  • Communicating effectively with customers and internal stakeholders to resolve issues efficiently;
  • Thinking critically and resolving problems effectively;
  • Possessing excellent communication and interpersonal skills;
  • Being able to work in a fast-paced environment;
  • Having knowledge of service management software to log, manage, and prioritize your workload.

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