Customer Success Representative

1 month ago

Sunshine Coast, Australia Ingram Micro Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

About us :

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

About role:

This role is based in Sunshine Coast.

$75k base + super

WFH 2 days, 3 days in office

$750 WFH Allowance

A Senior Platform Success Representative handles net new and current long tail reseller onboarding, enablement and triage. This role focus’ will be onboarding net new resellers to Ingram Micro, provide quality guidance and support through the teams shared mailbox to partners and offer enablement to the existing long tail on a ADHOC basis. The main objective is to drive great platform adoption of new and long tail partners. The Platform Success Representative will primarily support Australia but will also be expected to provide support to Singapore and New Zealand when available.

As part of this role the successful candidate is expected to coach and mentor new team members, stand in for the team lead when required and lead special projects such as vendor focused drives, process improvements, platform optimization activity.

Responsibilities:

  • Onboarding new resellers to Ingram Micro
  • Calling resellers to understand their business and decide if they fit Ingram Micro
  • Provide enablement and success sessions on the Xvantage platform
  • Capture insights on new partners in CRM to support the GTM selling efforts
  • Identify vendor opportunities and introduce to the relevant vendor sales teams
  • Managing platform queries through a shared team mailbox
  • Providing ADHOC enablement over Teams or phone
  • Provide important communications to the long tail through email and calls
  • Enabling and guiding resellers in using Ingram Micro’s Xvantage platform
  • Triage resellers to the broader Ingram Micro sales teams
  • Identify challenging tasks and provide tools to the rest of the team
  • Take the initiative to find answers from the wider Ingram Micro team and document for the rest of the team
  • Act as a mentor to those willing to learn and act as leader in direct managers absence
  • Lead the team through vendor communication projects

Skills and requirements:

  • Experience in the IT industry, some understanding of the Cloud and IT provider space
  • Experience in customer communication across telephone, email and Video Conferencing (Teams)
  • Experience in building customer rapport
  • Proficiency in Microsoft 365 Suite
  • Fluent and clear English speaker
  • Experience in presenting and building presentations
  • High level understanding of business function
  • Experience leading teams and supporting direct managers

What’s in it for you

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, encourage our people to grow their careers. You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.

Inclusion, Diversity and belonging lies at the heart of everything we do at Ingram Micro and we are committed to hiring great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all genders and ages, people with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ and diverse groups.

Finally, you will get the chance to become part of the world's leading Technology Solutions provider. We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.

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