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Cybersecurity Incident Response Manager

2 months ago


Sydney, New South Wales, Australia Arctic Wolf Full time

Arctic Wolf is a leader in security operations, and we're seeking a seasoned professional to join our team as a Senior Engineer, Incident Response. In this role, you'll be part of a dynamic team that helps our clients respond to and recover from cyberattacks.

About the Role:

This position requires someone with a deep understanding of full-lifecycle data breach investigations and expertise in restoration, recovery, configuration, and troubleshooting of networks and general IT capabilities. As a trusted resource, you'll provide mentorship to junior team members and lead incident response cases during the 2nd shift. Your technical expertise will include proficiency with Active Directory/Exchange administration, rebuilding and recovering Exchange Systems from Server 2010 onwards, and expertise with firewalls, VPN's, and Linux systems.

About You:

We're looking for a self-starter who can work beyond normal business hours, demonstrate excellent verbal and written communication skills, and have a strong desire to resolve client challenges in times of high stress. As a valued member of our team, you'll deliver support during and in the immediate aftermath of a cyberattack, working side-by-side with the rest of the incident response team to collect digital artifacts, restore systems, reconfigure domain controllers and firewalls, troubleshoot network issues, perform triage forensics investigations, coordinate with clients, and provide any other IT-related tasks necessary to restore the client's business operations.

Responsibilities:

  • Perform as a senior member of the Incident Response and Restoration & Remediation teams and as a part of the greater Arctic Wolf Incident Response team.
  • Deep understanding of full life-cycle data breach investigations from end-to-end (triage, collections, securing the environment, restoring/rebuilding of systems and ensuring client functionality).
  • Technical expertise and ability to troubleshoot, diagnose and repair systems and networks.
  • Actively participate in large scope high impact cyber breaches and manage Incident Response workflow and activities to support prompt response and remediation.
  • Excellent relationship management, customer service, and communication skills in multiple forms (written, conference calls, in-person/virtual meetings).
  • Provide well-thought-out findings and provide professional guidance, both in technical and non-technical terms, to help customers re-establish business operations.

Qualifications:

  • Advanced progression and professional experience involving work directly related to restoration, recovery, configuration, and troubleshooting of networks and general IT capabilities.
  • End-to-end understanding of engagements and steps within the IR workflow: initial triage, collections, imaging, securing, and hardening of the environment and overall security posture, restoring/rebuilding systems and getting the client functional.
  • Ability to respond to inquiries and work beyond normal business hours, provide mentorship to junior level team members and can be relied upon as a trusted resource.
  • Expertise with rebuilding and recovering Exchange Systems from Server 2010 onwards.
  • Proficient with Active Directory/Exchange administration.
  • Familiarity with /recover server switch on setup, rebuilding virtual directories, repairing databases, and using recovery databases.
  • Adept with supporting Microsoft Windows workstations and applications.
  • Expert with firewalls, VPN's, Active Directory, Group Policy, Linux, and Windows systems.
  • Professional work history and experience with Hypervisors, including ESXI / VMWare Hyper-V.
  • Experience navigating networking issues related to firewalls and routers.
  • Understanding of various backup solutions (VEEAM, Datto, Barracuda, etc.).

Salary:$120,000 - $180,000 per year, depending on experience

Benefits:Competitive compensation package, flexible time off, paid volunteer days, paid parental leave, 401k/RRSP match, medical, dental, and vision insurance, health savings and flexible spending agreement, voluntary legal insurance, training and career development programs.