Veteran Support Specialist

2 weeks ago

Adelaide, South Australia beBeeClientService Full time $70,632 - $75,875
Job Overview

The Aps 3 Client Service Officer is responsible for providing direct service to clients, including the veteran community and providers.

Key Responsibilities:
  • Deliver high-quality client service to support the delivery of medical, allied health or dental treatment, home care services and community nursing.
  • Assist with transportation and organise provision of rehabilitation aids and appliances.
  • Process client reimbursements for medical expenses privately incurred and manual health payments. Liaise with clients and providers.
Role May Involve:
  • Answering telephone queries from contracted health providers and the veteran community as rostered and ad hoc.
  • Processing requests for treatment and exercising delegations where appropriate.
  • Preparing routine correspondence and articulate written determination letters that are clear to ensure clarity of decisions.
  • Capturing and recording data.
  • Checking veteran eligibility for reimbursements.
  • Liaising with internal DVA staff.
  • Managing own workload, keeping records and reporting on work as appropriate.
  • Adhering to a telephone roster.
  • Contributing to team goals and work practices and monitoring own performance against team goals.
  • Attending and contributing to team meetings.
  • Reviewing work methods and identifying opportunities to improve practices and procedures.
  • Providing peer-to-peer training of APS 3 staff under general direction and guidance.
Eligibility Criteria:

Australian citizenship is required for employment in the Australian Public Service (APS).

Pre-engagement screening checks will be conducted for all applicants external to DVA, even if they have a security clearance.

  • Veterans' Employment Pathway Specialist

    2 weeks ago

    Adelaide, South Australia beBeeEmployment Full time $70,000 - $95,000

    We are seeking a highly skilled professional to join our team as a Veterans' Employment Pathway Specialist. This is an exciting opportunity to make a real difference in the lives of veterans and contribute to the growth and success of our organization.As a Veterans' Employment Pathway Specialist, you will play a key role in driving the Department of Veterans...

  • Veteran Support Specialist

    1 week ago

    Adelaide, South Australia beBeeService Full time $70,632 - $75,975

    Job OverviewThe Client Service Officer will provide direct service to clients, including the veteran community and providers, to support the delivery of medical, allied health or dental treatment, home care services and community nursing.Transport assistance and provision of rehabilitation aids and appliances are provided.Medical expenses incurred privately...

  • Veteran Support Specialist

    1 week ago

    Adelaide, South Australia beBeeCaseManager Full time $70,240 - $91,680

    Complex Case ManagerWe are seeking a highly skilled and experienced Complex Case Manager to join our multidisciplinary team. As a key member of our team, you will play a critical role in providing specialised case management services to veterans and their families.Your primary responsibility will be to manage a caseload of 25-35 clients, providing...

  • Veteran Support Coordinator

    1 week ago

    Adelaide, South Australia beBeeVeterans Full time $115,000 - $120,000

    Imagine working in a multidisciplinary team, delivering innovative services that positively impact local veterans and their families.We are seeking an exceptional Centre Manager to lead the initial service set-up, including recruiting and mentoring staff, engaging with community service providers, and overseeing service development.Your role will be to...

  • Veterans and Families Engagement Specialist

    5 days ago

    Adelaide, South Australia beBeePartnership Full time $60 - $80

    Community Outreach CoordinatorSoldier On is a national charity that provides support to veterans and their families.Our mission is to empower veterans and their families through health and wellbeing services, employment opportunities, learning and education programs, and community activities.About the Role:The Community Outreach Coordinator delivers Soldier...

  • Veteran Benefit Claim Specialist

    1 week ago

    Adelaide, South Australia beBeeClaimSupport Full time $79,764 - $85,874

    Job OverviewThe Client Benefits Division delivers products and services to achieve defined outcomes.DVA policy aims to support veterans with their benefits claims.Compensation Support Officers primarily start claims, engaging in open dialogue with clients or representatives to understand their requirements.Key ResponsibilitiesInitiate and follow up on...

  • Veteran Community Liaison Specialist

    2 weeks ago

    Adelaide, South Australia beBeeVeteran Full time $70,632 - $75,775

    Client Contact Officer Job DescriptionThis is a rewarding role where you will be the first point of contact for general client enquiries and interactions within the Department's Veterans' Access Network (VAN). VAN offices are located in key locations across the country, forming part of a national work unit to provide high-quality professional services to the...

  • Telehealth GP Role

    2 weeks ago

    Adelaide, South Australia The Veteran Suite Full time $90,000 - $120,000 per year

    Part-Time VR GP – Telehealth (DVA-Focused)Work from Home | Flexible Hours | Veteran-Centred RoleWe are seeking a Vocationally Registered General Practitioner with prior experience in DVA patient care to join our telehealth clinic delivering dedicated support to Australian veterans. This fully remote, part-time role is ideal for a GP who understands the...

  • Veterans' Employment Pathway

    1 week ago

    Adelaide, South Australia Department Of Veterans' Affairs Full time

    This recruitment exercise is undertaken through the Veterans' Employment Pathway (VetPaths), in which the Department of Veterans Affairs are the lead agency in driving. This veteran exclusive pathway provides an ongoing role in the federal public sector. VetPaths offers veterans a variety of supports throughout their first year of employment with the Pathway...

  • Veterans Claims Advocate

    1 week ago

    Adelaide, South Australia beBeeCompensation Full time $83,013 - $86,311

    Job Overview:The position of Claims Delegate is a crucial role within our organization, responsible for facilitating compensation and health services to eligible veterans.Key to this role is the ability to investigate and determine claims for injuries/diseases within incapacity payments, while exercising delegations under policy and operational...