Veteran Community Liaison Specialist

2 weeks ago


Adelaide, South Australia beBeeVeteran Full time $70,632 - $75,775
Client Contact Officer Job Description

This is a rewarding role where you will be the first point of contact for general client enquiries and interactions within the Department's Veterans' Access Network (VAN). VAN offices are located in key locations across the country, forming part of a national work unit to provide high-quality professional services to the veteran community.

You will primarily assist members of the veteran community by answering enquiries via telephone, face-to-face, and electronic access channels. You will make referrals if needed and undertake processing and system entry activities related to client needs. Information will be provided in relation to a wide range of enquiries regarding eligibility for services, claims processes, and how clients can access ongoing payments, healthcare, and other eligible services.



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