Strategic Account Growth Specialist

2 days ago

Sydney, New South Wales, Australia beBeeProductivity Full time $100,000 - $120,000
Key Account Manager

We are seeking a strategic Key Account Manager to enhance our Client & Billing Interfaces within our Shared Services Domain.

As the link between other product domains, we exist to both support the other product domains with their strategies and roadmaps but also to add value to our clients through the introduction and management of our own products.

About the Role:
  • Define business growth strategies for assigned products and functions within the domain.
  • Design propositions that will continue to add value to our clients.
  • Provide recommendations, options and solutions in line with product roadmaps for new and enhanced features to both new and existing products and services.
  • Work closely with Product Owners to ensure the vision of the products and services are achieved.
  • Manage as required, a selection of vendors who provide the applications and services that underpin Shared Services functions.
  • Ensure clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels.
  • Integrate new product development or product change into existing processes.
  • Evaluate product competitiveness to enhance business impact and product profitability.
  • Ensure compliance with all forms of regulation, legislation and/or policies.
  • Understand the relationship between Shared Services, our clients and the other product domains and where Shared Services becomes involved.
  • Monitor projects to provide recommendations and solutions in line with product roadmaps.
  • Develop, prepare, and deliver presentations or communications on products and services to assist in the education process and marketing.
  • Stay up-to-date on industry trends and new developments in payments technology to help improve payment processing efficiency.
About You:
  • A minimum of 3 years' experience in account management.
  • Demonstrated experience in development and execution of account management tactics.
  • Domain experience in payments settlements, disputes, client billing is highly regarded.
  • Experience with modes of client interfacing such as portals, APIs and file delivery mechanisms is also highly regarded.

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