Customer Service Representative

4 weeks ago


Canberra, ACT, Australia Murrays Full time

At Murrays, we're seeking a highly skilled Customer Service Consultant to join our team in Canberra.

About the Role

This is an exciting opportunity to work in a busy 7-day customer service team, providing exceptional support to our customers. As a Customer Service Consultant, you'll be responsible for interacting with customers daily, ensuring they receive the best possible service. You'll also play a vital role in assisting with the daily dispatch of coaches, processing bookings, and meeting & greeting passengers.

Key Responsibilities
  • Provide exceptional customer service through various channels
  • Assist with the daily dispatch of coaches and process bookings
  • Meet and greet passengers
  • Respond to customer enquiries and resolve issues efficiently
Requirements
  • A great attitude, professional presentation, and a can-do attitude
  • Excellent communication skills and ability to work effectively in a team
  • Good computer skills and ability to learn new systems quickly
  • An eagerness to learn, use initiative, and develop skills
  • Language other than English a plus (but not essential)
What We Offer
  • A competitive hourly rate with penalties for overtime
  • Part-time and casual roles available, perfect for students or those looking for flexible work arrangements
  • On-the-job training and buddy support every day
  • Opportunity to cross-train and genuine career path across the business
  • Employee Assistance Program available to all employees and their families

We estimate that the salary for this role will be around $25-$30 per hour, depending on experience. If you believe you have the skills and qualifications required, please apply online or email your resume and cover letter to employment@murrays.com.au.



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