Hotel Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Rydges Full time

About Rydges Darling Square

Rydges Darling Square Apartment hotel is a modern luxury retreat nestled in the heart of Sydney's vibrant CBD. As a leading Australian-owned and operated hospitality brand, we pride ourselves on delivering exceptional guest experiences with a refreshingly down-to-earth approach.

We are seeking an experienced Hotel Operations Manager to oversee the day-to-day operations of our hotel and drive excellence in guest service. This is a hands-on role that requires a detail-oriented individual with a passion for delivering exceptional results.

Key Responsibilities:
  • Ensure the team is customer-focused and proactive in identifying customer needs
  • Welcome and assist with all guest arrivals, departures, and requests
  • Actively resolve guest issues and challenges presented on shift, including responding to guest feedback
  • Assist the Rooms Division Manager with rostering, training, and providing leadership for the Front Office team
Requirements:
  • Previous hotel supervisory experience
  • Strong written and verbal communication essential
  • Pride in personal presentation and grooming essential
  • Sound time management and problem-solving skills essential
  • Advanced PMS (OPERA) experience desirable
What We Offer:
  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Awesome winter and summer savings and discounts at Thredbo
  • Rapid career growth opportunities through our EVT network
  • Local community involvement, volunteering, and charitable giving

We estimate the salary for this role to be around $80,000 - $100,000 per annum, depending on experience. If you're interested in joining our dynamic team and making a positive impact on our guests, please apply today.

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