Key Account Specialist

2 days ago

Perth, Western Australia beBeeCustomerService Full time $68,000 - $94,000
Job Title: Key Account Specialist

This is a full-time, long-term position requiring the right to work in Australia on an ongoing basis.

  • Main Responsibilities:
  • Delivering outstanding service and building strong customer relationships.
  • Accurately measuring and weighing consignments.
  • Delegate tasks to junior staff members.
  • Tracking and tracing shipments to ensure timely deliveries.
  • Maintaining accurate records.
  • Providing comprehensive support to customers.
  • Resolving issues promptly.

The Role Involves:

  • Measuring and Weighing Consignments: Ensuring accurate measurements and weights for domestic and international shipments.
  • Delegate Tasks: Assigning tasks to junior staff members to ensure efficient workload management.
  • Tracking and Tracing Shipments: Monitoring shipments to ensure timely deliveries and resolving any issues that may arise.
  • Maintaining Accurate Records: Keeping accurate and up-to-date records of customer interactions and transactions.

Required Skills and Qualifications:

  • Excellent Communication Skills: Strong verbal and written communication skills are essential for this role.
  • Strong Interpersonal Skills: Ability to build strong relationships with customers and colleagues.
  • Attention to Detail: Maintaining accuracy and attention to detail in all aspects of the job.
  • Proactive Problem-Solving: Ability to resolve issues promptly and effectively.

Benefits:

  • A Stable Roster: A stable roster with no late nights or weekends ensures a healthy work-life balance.
  • Paid Training and Coaching: Opportunities for paid training and coaching to ensure success in this role.

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