Desktop Technical Support Specialist

4 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $90,000

Desktop Support Specialist Opportunity

We are seeking an experienced desktop support specialist to join our IT team. As a key member of the team, you will play a vital role in providing timely and effective desktop support to our staff across Australia and Asia Pacific offices.

This is an excellent opportunity to gain experience in the management and administration of enterprise-grade technologies. Our organisation is committed to innovation and provides a dynamic environment where new skills are learned, ideas are shared, and opportunities are created.

The successful candidate will have a bachelor's degree in Information Technology, Computer Science or Engineering, and at least one year of experience in a customer-focused service desk role. They must possess excellent knowledge of desktop technical support, MS Office, and Windows 10/11.

A proactive approach to problem-solving, team collaboration, self-motivation, and excellent communication skills are essential for this role. If you are passionate about IT and willing to expand your horizons, we encourage you to apply.

  • Incident Administration: You will be responsible for managing and resolving incidents related to desktop systems, software, and hardware.
  • User Account Deployment: You will be responsible for deploying user accounts, including setting up passwords, profiles, and access permissions.
  • User Security Access Changes: You will be responsible for implementing security changes to user accounts, including changing passwords, resetting access permissions, and updating user profiles.
  • End User Assistance: You will provide end-user assistance with desktop systems, software, and hardware, including troubleshooting and resolving issues.
  • End User Equipment Deployment and Administration: You will be responsible for deploying and administering end-user equipment, including desktops, laptops, tablets, and mobile devices.
  • IT Consumables Administration: You will be responsible for ordering and managing IT consumables, including printers, toners, and other office supplies.
  • PC / Peripheral Hardware / Software Error Investigation / Reporting: You will investigate and report errors related to PC and peripheral hardware and software.
  • Server / Network Service Error Investigation / Reporting: You will investigate and report errors related to server and network services.
  • Print / Scanning Administration and Assistance: You will administer and assist with print and scanning services, including printer maintenance and repair.
  • Voice Mobile / Fixed Line Administration and Assistance: You will administer and assist with voice mobile and fixed-line services, including phone maintenance and repair.
  • PC / Peripheral Hardware Warranty / Fault Service Calls: You will respond to warranty and fault-related service calls for PC and peripheral hardware.
  • Server / Network Hardware Warranty / Fault Service Calls: You will respond to warranty and fault-related service calls for server and network hardware.
  • 3rd Party Hardware / Software Support Liaison: You will liaise with third-party hardware and software vendors to resolve issues and obtain support.
  • Periodic / Ad-hoc Meetings with Staff to Discuss IT Directions and Solutions: You will attend periodic and ad-hoc meetings with staff to discuss IT directions and solutions.
  • Other IT Tasks as Needed to Ensure Business Needs Are Met: You will perform other IT tasks as needed to ensure business needs are met.

Please note that some travel may be required for this role.

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