Claims Evaluator

7 days ago

Sydney, New South Wales, Australia Vero Insurance Full time

Careers at Vero Insurance

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Claims Evaluator

Role Overview

The Claims Evaluator is responsible for meticulously assessing property damage to ascertain claim amounts and scope in accordance with the relevant policy documentation.

Through effective customer engagement and collaboration with Client Managers, the Evaluator ensures exceptional service delivery, providing clients with reassurance throughout the claims journey.

Key Responsibilities

  • Evaluate property loss or damage, determine policy coverage (claim amount, scope & schedule), collaborate with contractors, and establish reserves within authorized limits.
  • Communicate clear and precise advice, solutions, timelines, and claim updates to all stakeholders, including clients, Client Managers, Repairers, and Suppliers.
  • Provide professional and outstanding service during on-site and remote assessments, engaging with clients as requested by Client Managers.
  • Assist the Client Manager in identifying customer resolution strategies to minimize escalations.
  • Determine suitable claim fulfillment methods that align customer needs with business objectives.
  • Recognize clients facing vulnerabilities and take appropriate measures to ensure they receive necessary support.
  • Respond to inquiries from customers and stakeholders within expected or agreed timelines.

Qualifications and Skills

  • Industry qualifications or pursuing/completed ANZIF Diploma of Loss Adjusting (Preferred).
  • Prior experience in claims assessment.
  • Demonstrated success in customer service roles.
  • Experience in developing scopes of work.

At Vero Insurance, we are dedicated to making a meaningful impact for individuals and the communities we serve. Our Claims teams play a crucial role in providing support and understanding to customers during challenging times, while working towards outcomes that help restore their lives to a healthier and happier state. This role requires a unique individual who can navigate the complexities of insurance processes and convey them to clients in a straightforward manner. We value empathy and take pride in making a genuine difference every day.

If this opportunity aligns with your career aspirations, we encourage you to consider joining us.

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