Claims Evaluator

7 days ago

Sydney, New South Wales, Australia Vero Insurance Full time

Position: Event Assessor

Company: Vero Insurance

Role Overview

The Event Assessor is responsible for evaluating property damage to ascertain claim values and scopes in accordance with the relevant policy documentation.

This role requires regular travel and participation in events across Australia.

Key Responsibilities

  • Evaluate property loss or damage, ascertain policy coverage, and collaborate with contractors to establish reserves within designated authority levels.
  • Communicate effectively and provide clear, accurate information regarding advice, solutions, timelines, and claim status to all stakeholders, including clients, Client Managers, and service providers.
  • Deliver exceptional service during both on-site and remote assessments, engaging with clients as requested by Client Managers.
  • Assist Client Managers in developing strategies to resolve customer issues and minimize escalations.
  • Determine suitable methods for claim fulfillment that align customer needs with organizational objectives.
  • Recognize customers facing challenges and take necessary actions to provide support.
  • Respond to inquiries from customers and stakeholders within agreed timelines.

Qualifications and Skills

  • Industry qualifications or progress towards the ANZIF Diploma of Loss Adjusting (preferred).
  • Prior experience in assessment roles.
  • Demonstrated success in customer service positions.
  • Experience in preparing scopes of work.

At Vero Insurance, we are dedicated to making a positive impact in the lives of our customers and the communities we serve. Our Claims teams play a crucial role in providing support and understanding during challenging times, ensuring that our clients receive the assistance they need to move forward. We seek individuals who can navigate the complexities of insurance processes and communicate them in a straightforward manner, demonstrating empathy and a commitment to making a meaningful difference.

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